Unit Customer Experience Manager I

Job Description

• Job ID: 346701

• Date posted: 26/05/2026

Why we will love you

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What you'll be doing day to day

• Ensures a great IKEA shopping and brand experience to drive repeat visitation to IKEA.
• Utilizes customer insights and feedback to improve customer satisfaction and ensure a seamless shopping experience from home to home.
• Ensures a better understanding of the local customer, market and community to enable a better local connection to the store experience, solutions, and commercial calendar
• Ensures that the Customer Experience team works in compliance with the IKEA code of conduct and IKEA Employment Standards.
• Manages local community involvement and stakeholder relations, including public affairs.
• Identifies, recruits, retains and develops talent to secure a diverse, competent, high performing team and future succession. Supports the leaders in doing the same with their co-workers.
• Shares knowledge and good examples within your country to support competence development.
• Oversees the local business plan and logistics action plan by ensuring these actions are implemented. Ensures proper follow up to make adjustments when necessary.
• Leads the Loyalty and Customer Service team and working in collaboration with the Commercial Team, Logistics team to secure a seamless and high quality multichannel shopping experience"

Together as a team

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Apply now!

JOB TYPE: Permanent, Full Time
BENEFITS ELIGIBLE: Yes
RELOCATION: Not eligible
HOURS: 40

The pay range for this role is $84,503 - $125,698

At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to ​help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

• Generous paid time off, holiday and sick time
• WiselyPay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment

Thank you for your interest in applying for this role. The successful candidate may be required to complete a background check and a drug test as a condition of employment for this role.

The starting rate/ salary for this position ranges from 84,503 USD to 125,698 USD and will be based on relevant work experience.

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