Transportation Representative, Transportation Representative
Logistik, försäljning och verksamhet · Leveranskedja och transport · Logistikhantering
I korthet
The Transportation Representative (L2 associate) serves as the main point of contact for Amazon's delivery partners, addressing their concerns, troubleshooting issues, and identifying opportunities for process improvements. This role requires effective communication, time management, and analytical skills.
Ansvarsområden
- Act as the primary interface between Amazon and delivery partners.
- Troubleshoot delivery partner issues and provide solutions.
- Identify trends and suggest process improvements.
- Communicate effectively in a clear and professional manner.
- Provide prompt and efficient service to delivery partners.
- Manage sensitive cases by escalating them appropriately.
- Demonstrate excellent time-management skills.
- Maintain or exceed targeted performance metrics.
- Actively seek solutions through logical reasoning.
Krav
- Experience managing time efficiently, meeting personal goals, and working effectively with internal, partner, and customer teams.
- Bachelor's degree, or a Master's degree and experience with qualitative research methods.
- Experience in oral and written communication.
- Ability to communicate effectively with all levels of the organization.
- Strong analytical skills, attention to detail, and effective communication abilities.
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.
- Knowledge of Windows desktop environment and use of Word, Excel, IE, Firefox etc.
- Experience in writing and editing with a strong command of grammar, punctuation, and style.
- Knowledge of working over the internet and successfully navigating websites.
Önskade kvalifikationer
- Experience in logistics.
- Knowledge of and proficiency in Excel and SQL.
#transportation#logistics
Företag
Amazon
Publicerade jobb
för 2 veckor sedan
Anställningstyp
Heltid
Arbetsform
Distans
Erfarenhetsnivå
Medarbetare
Platser
India
Kvalifikation
Kandidatexamen, Masterexamen
Sökande
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