Transportation Representative

Logistik, försäljning och verksamhet · Leveranskedja och transport · Logistikhantering

I korthet

Amazon seeks a Transportation Representative (L2 Associate) for a remote role in Hyderabad, India. The position involves acting as the primary interface between Amazon and vendors/sellers, handling inventory, shipment concerns, and providing process improvement suggestions. Key responsibilities include effective communication, prompt service, managing sensitive cases, and meeting performance metrics.

Ansvarsområden

Act as the primary interface between Amazon and vendor/seller POCs.
Handle requests for inbound inventory and shipment concerns.
Work on saving freight and address appointment related queries.
Provide process improvement suggestions.
Effectively communicate in a clear and professional manner at all times.
Provide/expedite prompt and efficient service to Amazon customers/delivery partners.
Effectively manage sensitive cases by reporting up the escalation matrix.
Demonstrate excellent time-management skills.
Maintain or exceed targeted performance metrics.
Actively seek solutions through logical reasoning and identify trends to suggest process improvements.

Krav

Graduation in any specialization from a recognized university.
Excellent communication skills (written and verbal) in language.
Ability to communicate correctly and clearly with all customers.
Good comprehension skills – ability to clearly understand and state the issues customers present.
Ability to concentrate – follow customers issues without distraction to resolution.
Work successfully in a team environment as well as independently.
Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer.
Excellent typing skills.
Demonstrates an ability to successfully navigate websites.
Demonstrates a proficient knowledge of email applications.

Önskade kvalifikationer

Logistics background and Experience in similar role.
Proficient in Excel.

Förmåner

Inclusive culture that empowers Amazonians to deliver the best results for our customers.
Workplace accommodation and adjustment support available for individuals with disabilities.

Färdigheter

Microsoft ExcelMicrosoft OutlookMicrosoft Word

#Transportation#Supply Chain#Customer Service#Logistics

Om Amazon

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