The Job

Transportation Representative, AV

Logistik, försäljning och verksamhet · Leveranskedja och transport · Logistikhantering

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I korthet

The Transportation Representative at Amazon's TOC in Hyderabad facilitates information flow between stakeholders like carriers and warehouses, resolves issues impacting customer experience, and works within a 24/7 operating environment. Responsibilities include communication, data analysis using tools like Excel and SQL, and ideating process improvements.

Ansvarsområden

  • Facilitate flow of information between stakeholders (Trans Carriers/Hubs/Warehouses).
  • Resolve issues impacting customer experience and business continuity.
  • Address potential issues during the lifecycle of pick-up to delivery (Inbound) and from FC to customer premises (Outbound).
  • Provide timely resolution by researching internal tools and making real-time decisions.
  • Analyze data, notice trends, and drive Customer Experience.
  • Communicate clearly in written and oral form.
  • Ideate process improvements and drive them to conclusion.
  • Communicate with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers).
  • Develop and/or understand performance metrics.
  • Scope business and functional requirements for Amazon technology teams.
  • Systematically escalate problems or variance in information/data to relevant owners and teams and follow through on resolutions.
  • Work within various time constraints to meet critical business needs.
  • Provide real-time customer experience by working in a 24*7 operating environment.

Krav

  • Bachelor's degree or equivalent work experience.
  • Excellent verbal and written communication skills in English; comfortable speaking directly with North America based business customers.
  • Strong attention to detail with ability to research and validate data accurately.
  • Working knowledge of Excel and basic data analysis tools.
  • Ability to work in a fast-paced, metric-driven, 24/7 shift-based environment.
  • Ability to consistently meet productivity (Address ID volume) and quality (98%+) targets within defined time windows.

Önskade kvalifikationer

  • Familiarity with Geo Studio, SIM, or similar Amazon internal tools.
  • Experience working directly with external or business customers over phone or email.
  • Knowledge of Excel (Pivot Tables, VLOOKUP) and exposure to QuickSight.

Förmåner

  • Inclusive culture empowers Amazonians to deliver the best results for our customers.
  • Support for individuals with disabilities needing workplace accommodation during application, hiring, interview, or onboarding processes.
#Transportation#Logistics#Customer Experience#Operations
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Företag

Amazon

Publicerade jobb

för 5 dagar sedan

Anställningstyp

Heltid

Arbetsform

Distans

Erfarenhetsnivå

Mellannivå

Platser

India

Kvalifikation

Kandidatexamen

Sökande

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