The Job

Training Specialist, Relay Operation Centre

Utbildning och offentlig sektor · Utbildning och fortbildning · Företagsutbildning

Gå med för uppdateringar

I korthet

As a Training Specialist for the Relay Operation Centre (ROC) in Hyderabad, India, you will coordinate strategic training initiatives and programs, manage logistics for training sessions, and act as an administrator for the learning management system. This role requires strong organizational and project management skills, with at least 3 years of experience in training and a Bachelor's degree.

Ansvarsområden

  • Schedule training sessions for the India region and remote instructor-led trainings, including arranging logistics, coordinating instructors, and managing classes in learning management systems.
  • Liaise with attendees to accept training requests, confirm bookings, and manage cancellations/changes.
  • Provide management with required information such as forecasts, scheduling, instructor workload, and course evaluation summaries.
  • Implement process changes by liaising with the global operations team.
  • Set up 'Train the Trainer' programs and manage Training Ambassadors.
  • Partner with training facilitators to manage operations and logistics for training courses.
  • Provide remote instructor technical support, assist with presentations, manage session timing, and orchestrate guest speakers.
  • Act as administrator for the learning management system (SIM), video conference licenses, etc.
  • Partner with the operations team to set up learning curve metrics and identify insights for performance improvement.
  • Create and lead end-to-end communication training curriculum as per business requirements.

Krav

  • Bachelor's degree or equivalent.
  • Experience in written and oral communication, with the ability to communicate with all levels in the organization (technical, business, executive).
  • Experience defining program requirements and using data and metrics to determine improvements.
  • 3+ years of training domain experience.
  • Advanced knowledge of Excel (Pivot Tables, VLookUps).
  • Basic SQL knowledge.

Önskade kvalifikationer

  • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
  • Experience in project management including resource planning, managing schedules, reporting project status, and prioritizing tasks.
  • Experience handling confidential information and maintaining professionalism in dealing with senior executives.
  • Experience completing complex tasks quickly with little to no guidance.
  • Ability to react with appropriate urgency to situations that require a quick turnaround.
  • Experience focused on Adult Learning Theory, including virtual training facilitation and dealing with remote teams.
  • Experience delivering Soft Skills, Technology Skills, and/or Technical or other Systems training.
  • Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines.
  • Experience with end-to-end project management.
  • A fast-thinking, high-energy individual with the ability to work with a wide range of personalities.

Förmåner

  • Inclusive culture that empowers Amazonians to deliver the best results.
#Training#Operations#Project Management#Learning Management System#Adult Learning Theory#Stakeholder Management
Amazon Logo

Företag

Amazon

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

Hybrid

Erfarenhetsnivå

Mellannivå

Platser

Hyderabad, India

Kvalifikation

Kandidatexamen

Sökande

Ansök tidigt