The Job

Track Manager - Oracle Exadata, Oracle DB

Teknik, data och digitalt · IT-infrastruktur och säkerhet · DevOps · Mjukvaruutveckling

Gå med för uppdateringar

I korthet

HCLTech seeks a Track Manager with 10+ years in voice engineering, specializing in Oracle SBC/ECB, SIP, and Microsoft Teams integration. This role involves architecture, configuration, security, performance optimization, and automation for voice solutions. The ideal candidate is a collaborative leader with strong problem-solving skills and a customer-focused mindset.

Ansvarsområden

  • Define and implement SBC and ECB solutions for SIP trunking, voice routing, and interconnects with UC platforms.
  • Deploy and maintain Oracle SBC/ECB appliances and virtual instances, managing SIP profiles, routing policies, codecs, and security.
  • Enable Direct Routing/voice interconnect for Microsoft Teams, PBX systems, and carrier SIP trunks.
  • Implement security measures like TLS/SRTP, encryption, fraud prevention, and regulatory compliance.
  • Ensure QoS, monitor call quality, troubleshoot SIP signaling/media issues, and optimize SBC performance.
  • Develop scripts for provisioning, reporting, and configuration management.
  • Lead root cause analysis, major incident resolution, and controlled change rollouts.
  • Maintain HLD/LLD, SOPs, and compliance documentation, enforcing voice governance standards.

Krav

  • 10+ years in voice engineering.
  • 5+ years with Oracle SBC/ECB in enterprise or carrier environments.
  • Expertise in Oracle SBC/ECB configuration, HA clustering, and virtualization.
  • Hands-on experience in Enterprise Operations Monitoring (EOM) tool.
  • Expertise in SIP protocol, signaling flows, codecs (G.711, G.729, Opus), and media handling.
  • Expertise in integration with UC platforms (Microsoft Teams Direct Routing, Trading Telephony).
  • Expertise in security: TLS/SRTP, certificates, DoS protection, fraud prevention.
  • Expertise in QoS, DSCP, NAT/firewall traversal, and network optimization for real-time media.
  • Strong troubleshooting skills using SIP traces, logs, and diagnostic tools.
  • Proficiency in automation scripting (Python, Shell, or similar).
  • Familiarity with ITIL processes and enterprise change management.

Önskade kvalifikationer

  • Preferred certifications: Oracle SBC Specialist, SIP/VoIP certifications, Microsoft Teams Voice Engineer.
  • Analytical & detail-oriented with strong problem-solving skills.
  • Customer-focused mindset ensuring high-quality voice experience.
  • Collaborative leader who mentors and drives best practices.
  • Adaptable to evolving technologies and carrier requirements.
  • Clear communicator for technical and executive audience.

Förmåner

  • Supercharge your potential.
  • Find your career.
  • Find your spark.
  • A place that knows that helping its customers stay on top starts by putting its people first.
#Oracle Exadata#Oracle DB#Voice Engineering#SBC#ECB#SIP#Microsoft Teams#Python
HCLTech Logo

Företag

HCLTech

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Senior

Platser

Bengaluru, India

Sökande

Ansök tidigt