Track Manager - Monitoring Tools, Event Monitoring

Teknik, data och digitalt · IT-infrastruktur och säkerhet · DevOps · Systemteknik · Site reliability engineering

I korthet

The Track Manager will oversee integrated command center operations, focusing on event monitoring, incident response, and process improvement. This role requires optimizing monitoring tools, mentoring technical teams, and ensuring service delivery aligns with client SLAs in complex environments.

Ansvarsområden

Lead integrated event monitoring using tools like IBM Netcool, Splunk, and SolarWinds.
Optimize batch job monitoring processes with tools such as Control-M and Autosys.
Drive continuous improvement in monitoring workflows and escalation procedures using ITIL frameworks and automation.
Guide the monitoring team in event correlation, incident triage, and root cause analysis using ServiceNow and BMC Remedy.
Collaborate with stakeholders to align monitoring solutions with client requirements, delivering tailored dashboards and reports via Grafana and Kibana.
Evaluate and integrate emerging technologies to enhance command center operations.
Ensure compliance with security and governance standards in monitoring activities.

Krav

Excellent command of ITIL-based Incident, Problem, and Change Management within a Network or Technical Operations Center Environment.
Advanced proficiency in automation scripting (Python, Powershell, Shell) for monitoring optimization and workflow automation.
Excellent ability to design, implement, and optimize dashboards and reporting using Grafana, Kibana, or similar tools.
Strong expertise in Root Cause Analysis, Event Correlation, and Escalation Management using ServiceNow or BMC Remedy.
Excellent leadership and mentoring skills for guiding technical teams in high-pressure operational settings.
Advanced proficiency in aligning monitoring solutions with business objectives and client SLAs.

Önskade kvalifikationer

ITIL Expert or Intermediate Certification (optional but valuable)
Certified in IBM Netcool, Splunk, or equivalent monitoring platforms (optional but valuable)
ControlM or Autosys certification (optional but valuable)

Förmåner

Supercharge your potential.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.
Global technology company with over 223,000 people across 60 countries.
Industry-leading capabilities centered around digital, engineering, cloud and AI.
Broad portfolio of technology services and products.
Works with clients across all major verticals including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

Färdigheter

PythonPowershellShellGrafanaKibanaServiceNowBMC RemedyIBM NetcoolSplunkSolarWindsControl-MAutosysITIL

#monitoring#event monitoring#command center#incident response#ITIL#automation#dashboarding#reporting#Servicenow#BMC Remedy#Grafana#Kibana#IBM Netcool#Splunk#SolarWinds#Control-M#Autosys#Python#Powershell#Shell

Om HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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