Track Manager -Data Loss Prevention,Palo Alto Firewalls

Technology, Data & Digital · IT Infrastructure & Security · Cybersecurity · Network Administration

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HCLTech is seeking an L3 Aurascape DLP Tool Management Engineer/SME to serve as the highest technical support for their AI DLP platform. This role involves platform administration, advanced troubleshooting, customer support, and ensuring service stability, focusing on Data Loss Prevention and Palo Alto Firewalls.

Job Summary

L3 Aurascape DLP Tool Management Engineer / SME

The L3 Aurascape DLP Tool Management Engineer / SME is the highest technical support role for the Aurascape AI DLP platform and serves as the senior operational SME for platform administration, advanced troubleshooting, customer-facing technical support, and service stability.

The role is responsible for platform management, escalated incident handling, policy and configuration troubleshooting, AI-tools DLP testing, documentation, reporting, vendor coordination, and periodic risk and gap assessments.

The role also interfaces with the Service Delivery Manager and customer stakeholders as the technical SME for Aurascape DLP coverage.

Key Responsibilities

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Skill Requirements

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Other Requirements

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