Track Lead (Support & Operations)

Logistics, Sales & Operations · Logistics Management · Operations Management

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HCLTech is seeking a Track Lead for Support & Operations in Bengaluru, India. This role focuses on enhancing operational systems, meeting client SLAs, and empowering teams through effective people management and innovation. The ideal candidate will understand client requirements and lead the project team to achieve business goals.

Job Summary

Operations Management with focus on continuous improvement ,problem-solving, meeting client SLAs, and empowering teams through effective people management.

Key Responsibilities

1. Enhance operational systems to facilitate improved management reporting, streamline information flow, optimize business processes, and support organizational planning.
2. Understand client requirements and accountable in ensuring support team is meeting client expectations.
3. To lead and mentor the project team and ensure transparent communication of project goals.
4. Brining new ideas and innovation for process development and overall organizational progress.
5. To provide solutions commensurate with the customersâ needs within the ambit of the given environment so as to lead to business results.

Skill Requirements

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Other Requirements

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