The Job

Track Lead - MS Teams, Microsoft Teams Voice, Sharepoint Online

Teknik, data och digitalt · IT-infrastruktur och säkerhet · DevOps · Mjukvaruutveckling · Molnteknik

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I korthet

L3 Track Lead with 10+ years of experience, including 5+ in Microsoft Teams, Teams Voice, and Sharepoint Online. This role involves designing, implementing, and supporting UCC solutions around MS Teams, including voice and conferencing, troubleshooting, and automation using PowerShell/Graph API. Based in Noida, India, the position is full-time and remote.

Ansvarsområden

  • Conduct 'as Is' studies of existing requirements and design future state solutions for UCC around MS Teams.
  • Design and implement call routes and voice plans for Teams voice.
  • Handle implementation and support for O365, MS Teams, Enterprise Voice, and Conferencing solutions.
  • Interact with clients to understand functional and technical business requirements.
  • Design and implement MS Teams/Skype Solutions.
  • Administer OneDrive and SharePoint.
  • Troubleshoot Teams client issues, meeting creation, and scheduling issues.
  • Enable users for Microsoft Teams Phone, Direct Routing, and per-user calling features.
  • Plan and design Microsoft Teams PSTN solutions, configure Phone policies, auto attendants, and call queues.
  • Design network infrastructure for optimal Microsoft Teams Phone performance.
  • Extend Direct Routing infrastructure and monitor Microsoft Teams Phone clients and devices.
  • Troubleshoot Direct Routing connectivity.
  • Develop automation solutions using Microsoft Teams and PowerShell/Graph API scripting.
  • Plan and test AV features and platform with hardware/software upgrades.
  • Manage device upgrades and provide plans to customers.
  • Utilize Power BI for Teams CQD analysis.
  • Think on a multi-site enterprise level, considering cloud solutions and eCDN.
  • Upgrade, install, configure, design, and migrate Voice from PBX to MS-Teams.
  • Manage Direct Routing as a Service (DRaS) for Enterprise Voice & SIP Trunk Integrations.
  • Handle hosting provider PSTN services and 8x8 Unified Communications.
  • Manage bandwidth planning, conferencing traffic, capacity, and QoS.
  • Experience with Skype Enterprise Voice, Mediation server, gateways, trunks, and voice resiliency.
  • Design voice interoperability to PSTN, QoS implementation, and integration with 3rd party telephony.
  • Configure Enterprise Voice features like Call Admission Control, Call Park, Media Bypass, and Auto attendant.
  • Configure and troubleshoot Dial Plans, Normalization Rules, routes, PSTN Usage, and Voice Policy.
  • Understand Call queue, Auto Attendant, Dial by Extension, workflows, and call routing methods.
  • Manage Active Directory & Domain Services, and Certificate Authority.
  • Onboard devices on MTR technologies (Poly, Neat, Crestron, Logitech) ensuring seamless integration.
  • Utilize Windows, PowerShell & PowerShell Scripting.
  • Manage incidents (tickets) and changes following ITIL & Safe Agile frameworks, with detailed understanding of classification (P1, P2, P3, P4) and SLA management.
  • Support Videoconferencing platform operations, call set-up, and equipment troubleshooting (Poly, Polycom, MS-Teams Live).
  • Perform administration and analysis focused on Office 365 and MS Teams.
  • Understand Cloud/hosting PSTN solutions.
  • Manage Microsoft Teams Endpoints & Physical Phone OEMs (AudioCodes).
  • Act as a UC&C Engineer with expertise in Teams MTR devices.
  • Understand Unified Communications, Networks, and Teams.
  • Convert customer problem statements into effective IT solutions.
  • Develop automation solutions using Azure Functions and PowerShell scripting.
  • Implement call routes and voice plans for Teams voice.
  • Integrate MTR technologies (Poly, Neat, Crestron, Logitech).
  • Support Webcasting and Live Events for over 1000 users.
  • Manage MS Teams – Live Events, MS Stream.
  • Support Video on Demand, eCDN, and Conferencing Solutions.
  • Integrate Room Peripherals (Biamp’s, Speakers, Mixer, Controllers).

Krav

  • Overall 10+ years of experience.
  • 5+ years of experience in Microsoft Teams.
  • 8+ years’ experience on Microsoft Teams with Enterprise Voice is a must.
  • Experience on AudioCodes/Sonus Gateways/Downstream SBCs.
  • Experience and Knowledge on MS Teams Direct routing as services (DRaS) for Enterprise Voice & SIP Trunk Integrations.
  • Experience and Knowledge on hosting provider PSTN services.
  • Experience and Knowledge on 8x8 Unified Communications.
  • Experience in Skype with Enterprise Voice, Mediation server placement, gateways, trunks, voice resiliency, mediation server dependencies.
  • Good knowledge on Active Directory & Domain Services, Certificate Authority.
  • Knowledge on Windows, PowerShell & PowerShell Scripting.
  • Knowledge on ITIL & Safe Agile framework like SLA management with detailed understanding on classification of (P1, P2, P3, P4) Incidents(tickets), Change management.
  • Solid administration and analytical skills focused on Office 365 and MS Teams.
  • Understanding of Cloud/hosting PSTN solution.
  • Knowledge of Microsoft Teams Endpoints & Physical Phone OEMs (AudioCodes).
  • Proven experience as a UC&C Engineer with expertise in Teams MTR devices (Poly, Neat, Crestron, Logitech, etc.).
  • Solid understanding of Unified Communications, Networks, and Teams.
  • Demonstrated ability to convert customer problem statements into effective IT solutions.
  • Experience in developing automation solutions using Azure Functions and PowerShell scripting.
  • Hands-on experience in implementing call routes and voice plans for Teams voice.
  • Familiarity with MTR technologies such as Poly, Neat, Crestron, Logitech, and their integration processes.
  • Excellent communication and interpersonal skills with the ability to collaborate effectively with both technical and non-technical stakeholders.
  • Ability to work in large teams and manage project milestones.
  • Excellent communications, presentation, and Problem-solving skills.
  • Ability to develop requirements based on client inputs.
  • Ability to work effectively in a remote, virtual, global environment.

Önskade kvalifikationer

  • Desire to be hands-on and in the field of designing and implementing the MS Teams/Skype Solution.
  • Relevant certifications in Unified Communications or related fields are a plus.
  • Webcasting and Live Event Support (>1k user ).
  • MS Teams – Live Events, MS Stream.
  • Video on Demand, eCDN , Conferencing Solutions.
  • Room Peripheral Integration i.e. Biamp’s, Speakers, Mixer, Controllers etc.

Förmåner

  • Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.
#Microsoft Teams#Microsoft Teams Voice#Sharepoint Online#Noida#India
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Företag

HCLTech

Publicerade jobb

för 2 veckor sedan

Anställningstyp

Heltid

Arbetsform

Distans

Erfarenhetsnivå

Senior

Platser

Noida, India

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