The Job

Track Lead

Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling

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I korthet

This role is for a Track Lead in Chennai, India, responsible for assigning and tracking tickets and change requests to ensure service delivery and manage SLAs. The position also involves driving continuous improvement, performing root cause analysis, and developing team members' technical capabilities.

Ansvarsområden

  • Monitor and track tickets/change requests and manage SLAs.
  • Work towards continuous improvement and perform root cause analysis.
  • Prepare and submit status reports for minimizing exposure and risks or closure of escalations.
  • Develop and guide team members in enhancing their technical capabilities and increasing productivity.
#tickets#change requests#service delivery#SLAs#continuous improvement#root cause analysis#status reports#risk management#escalations#team development#technical capabilities#productivity
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Företag

HCLTech

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Chennai, India

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