Track Lead - Data Loss Prevention, Palo Alto Firewalls

Job Summary

L3 Aurascape DLP Tool Management Engineer / SME

Role Summary 

The L3 Aurascape DLP Tool Management Engineer / SME is the highest technical support role for the Aurascape AI DLP platform and serves as the senior operational SME for platform administration, advanced troubleshooting, customer-facing technical support, and service stability. 

The role is responsible for platform management, escalated incident handling, policy and configuration troubleshooting, AI-tools DLP testing, documentation, reporting, vendor coordination, and periodic risk and gap assessments. 

The role also interfaces with the Service Delivery Manager and customer stakeholders as the technical SME for Aurascape DLP coverage.

Key Responsibilities

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Skill Requirements

Role 

L3 Aurascape DLP Tool Management Engineer / SME 

Role Summary 

Senior technical SME responsible for Aurascape platform operations, escalated incident support, policy/configuration troubleshooting, health checks, documentation, reporting, vendor coordination, and customer technical engagement. 

Must-Have Experience 

10+ years of hands-on experience managing/supporting cyber or DLP tools in enterprise support environments. 

Core Skills 

DLP operations, incident support, policy troubleshooting, endpoint triage (Windows / Mac), documentation, reporting, vendor management. 

Scope Type 

Operational support / L3 SME role; not a platform architecture design role. 

Other Requirements

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