Track Lead - Asset Management, ServiceNow
Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling · IT-support
I korthet
HCLTech is seeking a Track Lead with expertise in Asset Management and ServiceNow in Noida, Uttar Pradesh. This role focuses on enhancing operational efficiency using ITIL frameworks, managing client requirements, and leading project teams. The ideal candidate will have strong problem-solving skills and proficiency in various asset management and service desk tools.
Ansvarsområden
- Enhance operational systems using ITIL frameworks and ServiceNow to improve reporting, streamline information flow, and optimize business processes.
- Analyze client requirements and ensure client expectations are met using BMC Remedy and CA Service Desk Manager for incident management.
- Lead and mentor the project team, ensuring transparent communication of project goals and utilizing asset management tools to track progress.
- Foster innovation by introducing new ideas for process development aligned with organizational objectives and enhanced service delivery.
- Provide tailored solutions leveraging Avanti and asset management strategies to address customer needs and drive positive business outcomes.
Krav
- Strong understanding of Asset Management and ITIL principles.
- Proficiency in ServiceNow, BMC Remedy, CA Service Desk Manager, and Avanti.
- Excellent problem-solving and communication skills.
- Ability to lead teams and manage projects effectively.
Önskade kvalifikationer
- ITIL Certification (Optional but valuable).
- ServiceNow Certified Administrator (Optional but valuable).
Förmåner
- Supercharge your potential.
- Find your career.
- Find your spark.
- A place that knows that helping its customers stay on top starts by putting its people first.
#ITIL#ServiceNow#Asset Management#Noida#India
Företag
HCLTech
Publicerade jobb
för 3 veckor sedan
Anställningstyp
Heltid
Arbetsform
På plats
Erfarenhetsnivå
Mellannivå
Platser
Noida, India
Sökande
Ansök tidigt