Tower Lead (Support & Operations)
Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support · Systemteknik
I korthet
As a Tower Lead (Support & Operations) in Bengaluru, India, you will be responsible for ensuring timely resolution of escalations, meeting SLA norms, and overseeing operational hygiene. Your role will also involve driving revenue, promoting customer satisfaction, and implementing profit improvement plans.
Ansvarsområden
- Ensure generation of tower level EE & EN revenue.
- Ensure all responsibilities, tasks and escalations/crisis are closed as per agreed SLA norms.
- Oversee Operational Hygiene, validate reports and ensure services are provided as per agreed SOW.
- Promote positive customer satisfaction and develop new initiatives/frameworks to improve the same.
- Oversee and implement Profit Improvement Plan (PIP) through levers like Automation & self-driven initiatives.
Krav
- Ensure timely resolution of escalations according to agreed-upon norms.
- Deliver reports and services as outlined in the SOW.
- Effectively implement organizational initiatives.
Önskade kvalifikationer
- Global technology company, home to more than 223,000 people across 60 countries.
- Delivering industry-leading capabilities centered around digital, engineering, cloud and AI.
- Powered by a broad portfolio of technology services and products.
- Works with clients across all major verticals: Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
- Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.
Förmåner
- Supercharge your potential.
- Find your career.
- Find your spark.
- A place that knows that helping its customers stay on top starts by putting its people first.
#Support#Operations#Tower Lead
Företag
HCLTech
Publicerade jobb
för 2 veckor sedan
Anställningstyp
Heltid
Arbetsform
På plats
Erfarenhetsnivå
Mellannivå
Platser
Bengaluru, India
Sökande
Ansök tidigt