The Job

Tower Lead - Microsoft Azure - IaaS, Azure Kubernetes Service

Teknik, data och digitalt · IT-infrastruktur och säkerhet · Molnteknik · DevOps · Mjukvaruutveckling

Gå med för uppdateringar

I korthet

The Tower Lead for Support & Operations is responsible for managing escalations and service delivery according to SLAs and SOWs. This role drives operational excellence, customer satisfaction, and continuous improvement using Azure services, Infrastructure as Code, and Azure Kubernetes.

Ansvarsområden

  • Generate Tower-Level Revenue by leveraging IaaS on Azure and implementing Infrastructure as Code (IaC) practices using Terraform and VRA.
  • Ensure timely resolution of escalations and crises by coordinating with cross-functional teams, adhering to agreed SLA norms, and utilizing Azure Kubernetes for efficient incident management.
  • Oversee operational hygiene by validating reports and ensuring the delivery of services as specified in the SOW, applying best practices in Windows Azure IaaS and PaaS environments.
  • Promote positive customer satisfaction by developing and implementing new initiatives and frameworks that enhance service quality and responsiveness, utilizing Azure tools for customer engagement.
  • Implement Profit Improvement Plans (PIP) by identifying automation opportunities and driving self-initiated projects that improve operational efficiency and reduce costs using Azure's automation capabilities.

Krav

  • Strong Proficiency in IaaS on Azure and Infrastructure as Code (IaC) with Terraform and VRA.
  • In-depth knowledge of Azure Kubernetes, Windows Azure PaaS, and Windows Azure IaaS.
  • Solid understanding of Service Delivery Frameworks, SLA Management, and Operational Performance Metrics.

Önskade kvalifikationer

  • Azure Solutions Architect Expert Certification is highly recommended.
  • Terraform Associate Certification is valuable but not mandatory.

Förmåner

  • Supercharge your potential, find your career, and find your spark.
  • A place that knows that helping its customers stay on top starts by putting its people first.
  • HCLTech is a global technology company with over 223,000 people across 60 countries.
  • Delivers industry-leading capabilities centered around digital, engineering, cloud and AI.
  • Works with clients across all major verticals including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
#Microsoft Azure#IaaS#Azure Kubernetes Service#Terraform#VRA#PaaS#SLA#SOW#Support#Operations#Infrastructure as Code#Automation#DevOps
HCLTech Logo

Företag

HCLTech

Publicerade jobb

för 3 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Senior

Platser

Bengaluru, India

Sökande

Ansök tidigt