Technical Support

Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support · Teknisk support

I korthet

Microsoft seeks a service delivery focused Technical Support professional to ensure frontline staff technical readiness and process compliance. This role involves providing in-depth technical expertise and driving delivery excellence to achieve superior customer outcomes, with an emphasis on collaboration and continuous improvement.

Ansvarsområden

Ensure timely case resolution by driving engineer readiness based on skills-gap analysis and product needs.
Perform case reviews and customer wellness checks; ensure process compliance and progression of cases to help solve increasingly complex technical issues.
Mentor engineers to be more effective collaborators (cross-team and cross-technologies/lines of business).
Contribute to customer self-help and volume deflection initiatives through input on top pain areas and producing troubleshooting guides/readiness content.
Provide product and process improvement feedback through collaboration with stakeholder teams.

Krav

4+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience.
OR Bachelor's degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership
3+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience.
3+ years of prior product, customer support and/or technical support experience.
OR equivalent experience.
English Language: confident in reading, writing, and speaking.
Ability to meet Microsoft, customer and / or government security screening requirements.
Must pass Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Förmåner

Opportunity for career growth as a recognized technical SME.
Accelerate AI transformation for customers and the world.

#AI#Customer Service#Technical Support#Engineering

Om Microsoft

Empowering every person and organization on the planet to achieve more

Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting…

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