The Job

Technical Support Representative (CSR)

Detaljhandel och konsumenttjänster · Kundtjänst · Kundsupport

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I korthet

Transcom is hiring an English-speaking Technical Support Representative in Cairo, Egypt, to provide excellent customer service for a global technology leader. This full-time, on-site role involves responding to customer queries via phone, email, or chat, with rotational shifts. The company offers competitive salary, transportation, medical insurance, and growth opportunities.

Ansvarsområden

  • Support a global technology leader in the Nordic region, focusing on innovative consumer electronics, mobile devices, and digital solutions.
  • Provide excellent customer experience by responding to customer queries in a timely and accurate way via phone, email, or chat.
  • Contribute to the project's success, propose improvements, share knowledge, and learn with colleagues.
  • Work rotational shifts; morning and night shifts start at 8 AM and end no later than 10 PM.

Krav

  • C1/B2 written and spoken proficiency in English.
  • Strong verbal and written communication and interpersonal skills, such as empathy and listening.
  • Ability to quickly absorb information, adapt, and respond to change.
  • Positive attitude and willingness to provide brilliant customer experience.

Förmåner

  • Best salary in the market.
  • Transportation provided.
  • Medical and social insurance.
  • International and inclusive environment.
  • Endless growth opportunities (90% of managers started as customer service specialists).
  • One month paid training course.
#customer service#technical support#english#new cairo#rotational shifts
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Företag

Transcom

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Junior

Platser

Cairo, Egypt

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