The Job

Technical Support Engineering IC6

Teknik, data och digitalt · IT-infrastruktur och säkerhet · Teknisk support · Datavetenskap

Gå med för uppdateringar

I korthet

The Principal Technical Support Engineer will drive the resolution of complex technical issues and influence product development for customers leveraging Microsoft's AI technologies. This role requires a deep technical background, strong analytical skills, and the ability to advise executives and mentor other engineers.

Ansvarsområden

  • Set long-term vision and standards for experimentation, causal inference, and machine learning.
  • Drive complex, high-stakes analyses critical to strategic decisions.
  • Architect scalable modeling and experimentation frameworks.
  • Advise executives on measurement strategy and interpretation of results.
  • Mentor senior data scientists and shape hiring and technical growth.
  • Champion methodological excellence, reproducibility, and compelling data storytelling.

Krav

  • Bachelor's Degree in Computer Science, Information Technology, or related field AND 10+ years technical support, technical consulting experience, or information technology experience OR equivalent experience.
  • Ability to meet Microsoft, customer and/or government security screening requirements, including U.S. citizenship verification via a valid passport due to legal restrictions supporting U.S. government customers.

Önskade kvalifikationer

  • Bachelor's Degree in Computer Science, Information Technology, or related field AND 15+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience.
  • Authority in causal inference, able to design novel identification strategies and adjudicate hard causal questions.
  • Deep statistical mastery including inference, uncertainty, experimental design, and modern statistical methods.
  • Expert ML skills including advanced modeling, validation, and production-grade deployment at scale.
  • Deep experience evaluating LLMs and/or AI agents, defining evaluation strategy, novel benchmarks, and measurement standards for model and agent quality, safety, and reliability.
  • Data storytelling skills, setting the bar for communicating insight through compelling data stories and enhanced visualizations in Python (e.g., matplotlib, seaborn, plotly) or other tools.
  • Demonstrated influence on company strategy through causal and statistical work.
  • Deep experience with causal ML tooling and large-scale experimentation platforms.
  • Expert proficiency in Python or R and SQL.

Förmåner

  • Opportunity to accelerate career growth and become a technical leader.
  • Hone deep technical expertise.
  • Engage with executive-level customers and development teams.
#AI#Customer Support#Technical Support
Microsoft Logo

Företag

Microsoft

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

Hybrid

Erfarenhetsnivå

Senior

Platser

United States

Kvalifikation

Kandidatexamen

Sökande

Ansök tidigt