The Job

Technical Support Engineer, Sr. Engineer

Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling · IT-support

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I korthet

Synopsys seeks a Senior Technical Support Engineer to assist customers with Ansys electronics simulation tools like HFSS and SIwave. This role involves troubleshooting complex issues in signal integrity, power integrity, and electromagnetics, and collaborating with customers and development teams to improve product quality and usability.

Ansvarsområden

  • Provide technical support to customers using Ansys AEDT, HFSS, HFSS 3D Layout, SIwave, Q3D, and AEDT Circuit for electronics and electromagnetics simulation.
  • Troubleshoot moderately complex simulation issues involving signal integrity, power integrity, crosstalk, impedance, and eye-diagram analysis.
  • Work directly with customers and channel partners to understand their technical requirements and recommend workflows that align with their design objectives.
  • Document product improvement opportunities, submit defect reports to development teams, verify fixes, and participate in field testing of new software releases.
  • Evaluate new software releases using real customer use cases and industrial applications to support release readiness.
  • Contribute to internal knowledge bases, technical documentation, and enablement content.
  • Share customer feedback, workflow insights, and technical needs with product development and field teams.

Krav

  • Bachelor's degree in Electrical Engineering, Computer Engineering, Physics, or related field with coursework or focus in high-frequency electromagnetics; Master's degree is a plus.
  • Hands-on experience with Ansys HFSS, SIwave, or comparable CAE, CAD, or EDA simulation tools or competitor equivalent.
  • Working knowledge in one or more of these areas: signal integrity, power integrity, crosstalk analysis, impedance simulations, or eye-diagram analysis.
  • Understanding of circuit-level and timing analysis for signal integrity applications, including relevant compliance standards and design considerations.
  • Experience with package, PCB, or connector design workflows and the engineering processes that support them.
  • Familiarity with microwave and antenna fundamentals including S-parameters, wave propagation, and scattering analysis.
  • U.S. work authorization required; U.S. citizenship preferred where required by customer, export control, or government contract requirements.
  • Ability to stay organized across multiple open cases, follow through on commitments, and escalate when necessary.
  • Clear written communication for documenting defects, explaining workarounds, or summarizing feedback.
  • Comfort working with guidance from senior engineers and actively seeking opportunities to build technical depth and customer-facing skills.
  • Ability to travel domestically up to 10% of the time for customer visits, training, or team meetings.

Önskade kvalifikationer

  • You have spent enough time in electromagnetics or signal integrity work to know that the simulation is only as good as the setup, and the setup only matters if the customer can actually use it.
  • You understand S-parameters, impedance, and eye diagrams not as textbook concepts but as tools you reach for when someone's PCB layout is causing crosstalk or their connector design is failing compliance.
  • You like helping people solve problems in the specific sense of sitting with an engineer who is stuck, asking the right questions, reproducing the issue, and walking them to a solution that actually works.
  • Working across HFSS, SIwave, or similar tools feels natural to you.
  • You are organized enough to manage multiple support cases without dropping threads, and you communicate clearly whether you are writing to a customer, filing a defect report, or briefing a product team on what users are asking for.
  • At Synopsys, you will work directly with customers using Ansys electronics simulation tools, and what you learn from them will feed back into how the product evolves.

Förmåner

  • Comprehensive range of health, wellness, and financial benefits.
  • Total rewards include both monetary and non-monetary offerings.
  • Eligible for an annual bonus, equity, and other discretionary bonuses.
  • Competitive total rewards package.
#Engineering#Technical Support
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Företag

Synopsys Inc

Publicerade jobb

för 1 dag sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Senior

Platser

Boulder, United States

Kvalifikation

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