The Job

Technical Support Engineer - High Frequency Electromagnetics

Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling · IT-support

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I korthet

Synopsys is seeking a Technical Support Engineer specializing in High Frequency Electromagnetics to provide customer support across EMEA. This role involves resolving simulation issues, utilizing AI-driven support platforms, and contributing to product improvement.

Ansvarsområden

  • Provide technical support to customers and channel partners across EMEA using the Ansys Electronics and Electromagnetics product suite.
  • Resolve simulation issues, workflow questions, and software behavior inquiries.
  • Use Ansys Innovation Space, AnsysGPT, and other AI-driven support platforms to diagnose problems and surface solutions.
  • Follow established support processes to ensure timely responses, thorough documentation, and high customer satisfaction.
  • Build technical depth in high-frequency electromagnetics simulation, staying current with product features, industry applications, and customer use cases.
  • Submit product enhancement requests and file defect reports, then verify fixes.
  • Participate in field testing of new releases.
  • Contribute to team knowledge by documenting solutions, creating internal guides, and sharing insights.

Krav

  • Bachelor's degree in Electronics, Electromagnetics Engineering, or a closely related technical discipline.
  • Hands-on experience with high-frequency electromagnetics (academic research, thesis work, or professional projects involving RF, microwave, antenna design, signal integrity, or related applications).
  • Solid understanding of simulation principles and engineering fundamentals in the high-frequency domain.
  • Fluency in English, both written and spoken, with the ability to explain technical concepts clearly.
  • Strong logical problem-solving skills and a methodical approach to diagnosing and resolving complex technical issues.
  • Willingness to travel domestically up to 10% of the time.

Önskade kvalifikationer

  • Experience with Ansys software, or other commercial CAE, CAD, EDA, or PLM tools is a strong plus.
  • Ability to build rapport quickly with customers and colleagues.
  • Ability to stay organized under pressure, managing multiple cases at once.
  • Adaptability to new tools and workflows.
  • Ability to work well independently but also know when to pull in a teammate or escalate.
  • Driven by results and taking ownership of cases.
  • Genuine interest in continuous learning.

Förmåner

  • Comprehensive range of health, wellness, and financial benefits.
  • Total rewards include both monetary and non-monetary offerings.
  • Opportunity for professional growth and learning new tools.
  • Direct impact on how engineers around the world bring their ideas to life.
  • Collocated team in Athens for daily face-to-face collaboration and shared problem-solving.
  • Support for customers in similar time zones for straightforward communication.
  • Part of the broader Ansys, part of Synopsys Customer Excellence organization.
#High Frequency Electromagnetics#Technical Support#Ansys Electronics#Electromagnetics#EMEA
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Företag

Synopsys Inc

Publicerade jobb

för 3 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Chalandri, Greece

Kvalifikation

Kandidatexamen

Sökande

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