Technical Support Engineer, Electronics Thermal
Construction, Engineering & Trades · Civil & Industrial Engineering · Mechanical Engineering
I korthet
Synopsys seeks a Technical Support Engineer specializing in Electronics Thermal to assist customers in Austin, Texas. This role involves using Ansys simulation tools to solve complex thermal, power, and reliability challenges, providing direct technical support, and guiding customers in multiphysics simulation approaches.
Ansvarsområden
- Use Ansys simulation tools (AEDT, Icepak, Fluent, Mechanical) to help customers solve electronics thermal, power, and reliability challenges in real-world designs
- Provide direct technical support, troubleshooting, and workflow recommendations to customers across the US and Canada, ensuring they get the most out of their simulation investments
- Build deep expertise in Ansys simulation products and their application to electronics design, becoming the go-to resource for both customers and internal teams
- Guide customers in multiphysics simulation approaches, including electro-thermal and thermo-mechanical analysis, helping them choose the right methods for their problems
- Capture and report software bugs and feature gaps, contributing actionable feedback to product development and participating in field-testing new releases
- Collaborate with Sales and Marketing to provide technical insights, support product demonstrations, and help shape messaging that resonates with engineering teams
- Deliver training sessions, webinars, and technical presentations to upskill customers and colleagues, making complex simulation topics accessible and actionable
Krav
- Bachelor’s degree or higher in Electrical, Mechanical, Aerospace Engineering, Engineering Physics, or closely related field (BS + 2 years, MS or PhD with relevant experience)
- Hands-on experience with Ansys simulation tools (AEDT, Icepak, Fluent, Mechanical) or equivalent CAE, CAD, EDA, or PLM platforms
- Solid foundation in fluid mechanics, computational fluid dynamics (CFD), and thermodynamics applied to electronics
- Familiarity with multiphysics simulation (electro-thermal, thermo-mechanical) and their role in electronic system design
- Strong communication skills—you can break down complex technical topics for both engineers and non-specialists
- Willingness and ability to travel domestically up to 10% as needed
- Experience supporting customers in a technical role is a plus
Önskade kvalifikationer
- You break down a thermal bottleneck or simulation error methodically, asking the right questions and staying focused on root cause
- You can explain the difference between a CFD solver setting and a physical design constraint without losing your audience
- You’re comfortable juggling multiple priorities—support tickets, training, field-testing—without letting quality slip
- You look for the “why” behind a customer’s workflow, not just the “how,” and tailor your guidance to their real needs
- You thrive in teams where expertise is shared, and you enjoy mentoring others as much as you enjoy learning yourself
- You stay curious about new technologies and are ready to try, test, and advocate for better ways of working
Förmåner
- Comprehensive range of health, wellness, and financial benefits
- Total rewards include both monetary and non-monetary offerings
- May be eligible for an annual bonus, equity, and other discretionary bonuses
- Competitive total rewards package
#Technical Support#Electronics#Thermal Management#Simulation#Ansys#CFD#Engineering
Företag
Synopsys Inc
Publicerade jobb
för 2 veckor sedan
Anställningstyp
Heltid
Arbetsform
På plats
Erfarenhetsnivå
Medarbetare
Platser
Austin, United States
Kvalifikation
Kandidatexamen, Masterexamen, Doktorand
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