The Job

Technical Support Engineer, Access Technologies

Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support · QA och testning · Mjukvaruutveckling

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I korthet

ASSA ABLOY Global Solutions seeks a Technical Support Engineer for the ALWIN platform in the USA. This role provides post-sales technical support, including troubleshooting hardware, software, and integration issues for ALWIN deployments, working directly with integrators and end users. Responsibilities include system commissioning, programming, and root-cause analysis, with some business travel required.

Ansvarsområden

  • Provide post-sales technical support for ALWIN deployments, troubleshooting hardware, software, and integration issues.
  • Diagnose and resolve low-voltage system issues (access control panels, readers, locks, wiring, power supplies) remotely and in the field.
  • Support integrators and end users through commissioning, configuration, and system programming of ALWIN.
  • Write and troubleshoot configuration logic, API integrations, and system programming for ALWIN and connected subsystems.
  • Perform root-cause analysis on recurring issues and escalate/document defects to product and engineering teams.
  • Deliver technical training to integrators and customers on installation, programming, and maintenance best practices.
  • Support site surveys, commissioning plans, and go-live readiness for new ALWIN installations.
  • Maintain technical documentation, knowledge base articles, and troubleshooting guides.
  • Travel to customer and integrator sites as needed to resolve escalated issues.

Krav

  • Background as a low-voltage / Access Control systems technician (access control, CCTV, intrusion, or related).
  • Working knowledge of programming or scripting (e.g., basic scripting languages, SQL, or system configuration languages) and ability to apply it to troubleshooting.
  • Strong critical thinking and a structured, methodical approach to technical problem-solving.
  • Understanding of networking fundamentals (IP, VLANs, firewalls) as they relate to security system integration.
  • Comfortable reading wiring diagrams, low-voltage schematics, and system architecture documents.
  • Excellent communication skills; able to explain technical issues clearly to both technical and non-technical audiences.
  • Self-motivated and able to manage a demanding support workload independently.
  • Willingness to travel to customer and integrator sites as needed.
  • Fluent in English, both written and spoken.

Önskade kvalifikationer

  • Experience with PSIM, access control, or physical security platforms preferred.
  • ALWIN experience a plus.
  • Any other language is an asset.

Förmåner

  • Regular feedback, training, and development opportunities.
  • Opportunity to grow your role locally, regionally, or internationally.
  • Diverse, inclusive teams with valued different perspectives and experiences.
#technical support#access control systems#low-voltage systems#hardware troubleshooting#software troubleshooting#integration#commissioning#programming#customer support#technical documentation#networking#security systems
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Företag

ASSA ABLOY Group

Publicerade jobb

för 1 vecka sedan

Upphör

om 1 månad

Anställningstyp

Heltid

Arbetsform

Hybrid

Erfarenhetsnivå

Medarbetare

Platser

Plano, United States

Sökande

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