The Job

Technical Support and Quality Specialist

Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support · QA och testning

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I korthet

Electrolux Group is seeking a Technical Support and Quality Specialist in Kyiv, Ukraine to ensure excellent service delivery and high product quality. This role involves acting as a first-line technical support, coordinating quality activities, and improving service network efficiency in a hybrid work environment.

Ansvarsområden

  • Act as first-line technical support to authorized service partners (ASP).
  • Control repair cycle time (RCT) based on the claim validation system.
  • Perform product quality control based on feedback from ASPs.
  • Administer Electrolux technical applications.
  • Optimize costs via improvement of service network and control of Sales Fixed Costs.
  • Administer and develop the Mobile Engineer Project in Ukraine.
  • Liaise with factories and quality service departments, preparing reports on product quality.
  • Monitor Ukrainian legislation regarding technical import regulations.
  • Control the filling of the Branded Warranty Card and its availability in the finished product warehouse.
  • Process and register customer claims from Electrolux Ukraine in the claim validation system.
  • Provide strong support to the OSS department in projects and new initiatives.

Krav

  • 1-2 years of experience in Customer Service, Consumer Service, or After-Sales/Aftermarket Services.
  • Bachelor's or Master's degree in a technical discipline.
  • Strong proficiency in Microsoft Office, particularly Excel.
  • Good understanding of consumer rights and consumer protection regulations.
  • Strong customer focus with a commitment to delivering an excellent customer experience.
  • Ability to work effectively both independently and as part of a team.
  • Strong problem-solving skills with the ability to perform well under pressure.
  • Intermediate level of English and fluent Ukrainian language skills.
  • Excellent communication, stakeholder management, and collaboration skills.

Önskade kvalifikationer

  • Project management knowledge and experience would be considered a strong advantage.

Förmåner

  • Hybrid and flexible working model.
  • Extensive learning and development opportunities.
  • International career opportunities within Electrolux Group.
  • Collaboration with global cross-functional teams.
  • Friendly and inclusive work environment.
  • Employee wellbeing initiatives.
  • Medical insurance.
  • Employee discounts on Electrolux products.
#technical support#quality assurance#customer service#after-sales#project management
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Företag

Electrolux Group

Publicerade jobb

för 2 veckor sedan

Anställningstyp

Heltid

Arbetsform

Hybrid

Erfarenhetsnivå

Medarbetare

Platser

Kyiv, Ukraine

Kvalifikation

Kandidatexamen, Masterexamen

Sökande

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