The Job

Technical Support

Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support · Teknisk support

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I korthet

Microsoft seeks a Technical Support professional to drive technical readiness and process compliance for frontline support staff. This role focuses on providing in-depth technical expertise to achieve superior customer outcomes and improve support processes. The position requires 4+ years of experience in relevant technical fields or a Bachelor's degree with 3+ years of experience.

Ansvarsområden

  • Ensure timely case resolution by driving engineer readiness based on skills-gap analysis and product needs.
  • Perform case reviews and customer wellness checks; ensure process compliance and progression of cases to help solve increasingly complex technical issues.
  • Mentor engineers to be more effective collaborators (cross-team and cross-technologies/lines of business).
  • Contribute to customer self-help and volume deflection initiatives through input on top pain areas and producing troubleshooting guides/readiness content.
  • Collaborate with stakeholder teams to provide product and process improvement feedback.

Krav

  • 4+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience.
  • OR Bachelor's degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership with 3+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience.
  • 3+ years of prior product, customer support and/or technical support experience.
  • OR equivalent experience.
  • English Language: confident in reading, writing, and speaking.
  • Ability to meet Microsoft, customer and / or government security screening requirements.
  • Must pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Önskade kvalifikationer

  • Subject matter expert responsible for frontline engineer or delivery partner support staff technical readiness and process compliance.
  • Provide in-depth technical & subject matter expertise for one or more products, services, or scenarios.
  • Primary accountability is to the support staff and managers on the teams worked with.

Förmåner

  • Opportunity for career growth as a recognized technical SME.
  • Join an organization on a mission to accelerate AI transformation for customers.
  • Work in a collaborative environment to achieve superior customer outcomes.
  • Contribute to a culture of inclusion where everyone can thrive.
#Technical Support#IT Support#Customer Service#Microsoft
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Företag

Microsoft

Publicerade jobb

för 3 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

United States

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