The Job

Technical Lead

Logistik, försäljning och verksamhet · HR och administration · HR-verksamhet · Verksamhetsanalys · Teknisk försäljning

Gå med för uppdateringar

I korthet

We are seeking an experienced Human Resource Business Process Consultant with deep knowledge of HR operations and ServiceNow HR Service Delivery (HRSD). In this role, you will partner with clients and internal teams to analyze, design, and implement optimized HR processes using the ServiceNow platform, ensuring solutions align with HR best practices, compliance requirements, and user experience expectations.

Ansvarsområden

  • Lead client workshops to gather HR requirements, pain points, and objectives.
  • Analyze current-state HR processes and define future-state solutions using ServiceNow HRSD.
  • Design and document business process flows, service catalogs, knowledge articles, and case templates.
  • Map business requirements to HRSD capabilities including Case and Knowledge Management, Employee Service Center, Lifecycle Events, Document Management, Universal Request, and Employee Journey Management.
  • Collaborate with ServiceNow developers to translate functional requirements into user stories and test cases.
  • Guide configuration decisions (e.g., topic/category design, lifecycle events, COEs).
  • Support user acceptance testing (UAT) and change management for HR users.
  • Provide thought leadership on HR shared services, employee experience, and digital HR transformation.
  • Stay up to date on HR compliance standards (e.g., HIPAA, GDPR) and how they affect solution design.
  • Drive platform adoption through stakeholder education, enablement, and process documentation.

Krav

  • Bachelor’s degree in Human Resources, Business, Information Systems, or related field.
  • 5+ years of HR experience, with strong knowledge of HR service delivery models.
  • 2+ years of experience implementing or working with ServiceNow HRSD.
  • Strong understanding of HR Case Management, HR Knowledge Management, Lifecycle Events, and HR data privacy and compliance.
  • Proven experience in HR process design, optimization, and change enablement.
  • Excellent communication, facilitation, and stakeholder engagement skills.
  • Ability to translate business needs into structured user stories or functional specifications.

Önskade kvalifikationer

  • ServiceNow HRSD Implementation Specialist certification.
  • Experience working in a consulting or HR transformation environment.
  • Familiarity with Agile/Scrum methodologies and ServiceNow implementation approaches.
  • Experience with integrations between ServiceNow and HCM systems (e.g., Workday, SuccessFactors).
  • Exposure to global HR operations and multilingual/multi-region HR service delivery.

Förmåner

  • Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.
#ServiceNow#HRSD#HR#Consultant#Business Process
HCLTech Logo

Företag

HCLTech

Publicerade jobb

för 3 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Senior

Platser

Chennai, India

Kvalifikation

Kandidatexamen

Sökande

Ansök tidigt