The Job

Technical Lead

Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling · DevOps

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I korthet

As a Technical Lead in Chennai, India, you will ensure the operational stability of OpenText and SFTP solutions for pharmaceutical clients, focusing on incident management and file transfer troubleshooting. You will provide technical guidance, mentor team members, and ensure process compliance while leveraging monitoring and ticketing tools.

Ansvarsområden

  • Provide support for OpenText and SFTP solutions, ensuring high availability and security.
  • Manage incidents, service requests, and changes using ServiceNow, following ITIL best practices.
  • Monitor file transfer health using Dynatrace and BigPanda, identifying failures and issues.
  • Troubleshoot file transfer failures, connectivity issues, and document management problems.
  • Collaborate with integration teams to escalate complex issues and coordinate fixes.
  • Document known issues, troubleshooting procedures, and user guides in Confluence.
  • Track support tickets in JIRA, ensuring SLA compliance and timely resolution.
  • Perform routine maintenance and basic automation using shell scripts.
  • Coordinate with infrastructure teams for AWS/Azure-related issues.
  • Ensure compliance with security and regulatory requirements for file transfers.
  • Provide technical guidance and define best practices and coding standards for the team.
  • Develop and guide team members in enhancing their technical capabilities and increasing productivity.
  • Ensure process compliance and participate in technical discussions and reviews.
  • Prepare and submit status reports for minimizing exposure and risks.

Krav

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2+ years of experience in file transfer support or IT operations.
  • Strong understanding of ITSM processes (ITIL certified preferred) and experience with ServiceNow.
  • Proficiency with Dynatrace, BigPanda, or similar monitoring tools.
  • Experience with JIRA for ticket management and Confluence for documentation.
  • Basic shell scripting skills for automation.
  • Foundational knowledge of AWS and Azure cloud platforms.
  • Excellent problem-solving, analytical, and communication skills.

Önskade kvalifikationer

  • Basic understanding of OpenText, SFTP, and secure file transfer concepts is a plus.
  • Exposure to GenAI technologies and Gemini for AI-assisted operations and automation is a plus.

Förmåner

  • Supercharge your potential.
  • Find your career.
  • Find your spark.
  • A place that knows that helping its customers stay on top starts by putting its people first.
#OpenText#SFTP#Support#Technical Lead#ITSM#ITIL#ServiceNow#Dynatrace#BigPanda#JIRA#Confluence#Shell Scripting#AWS#Azure#Gemini
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Företag

HCLTech

Publicerade jobb

för 2 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Chennai, India

Kvalifikation

Kandidatexamen

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