Technical Lead

Technology, Data & Digital

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Seeking a Technical Lead with 4-8 years of experience in application support and production support, specifically with Blue Yonder (BY) supply chain planning tools. The role involves batch monitoring, technical support, configuration, and integration troubleshooting to ensure system stability and smooth execution of planning jobs. This is a full-time, on-site position in Noida, India.

Job Summary

Job Title: Blue Yonder Technical Analyst – Batch & Support (L2)

Experience Required: 4-8 Years

Location: Offshore

Employment Type: Full-time

Job Summary:

L2 Technical Analyst responsible for batch monitoring, technical support, and configuration of Blue Yonder (BY) supply chain planning applications. Ensures smooth execution of planning jobs, integration flows, and system stability across ESP, Demand, and related modules.

Key Experience:

4–8 years in application support / AMS / production support
Experience in Blue Yonder (SCPO) or similar planning tools
Strong exposure to batch monitoring, incident management, and support operations
Experience in integration support (ETL, file-based, SAP interfaces)
Knowledge of CPG / Manufacturing / Supply Chain processes

Key Responsibilities:

Batch & System Monitoring

Monitor and manage batch jobs, planning runs, and Control-M schedules
Identify and resolve job failures, delays, and performance issues

Support & Incident Management

Provide L2 support for incidents, service requests, and problem tickets
Perform issue analysis, troubleshooting, and RCA
Coordinate with L3/Architect/OEM teams for complex issues

Configuration & Technical Support

Support basic configuration changes and system setups
Validate data loads, interfaces, and planning outputs

Integration & Data Support

Monitor and troubleshoot data flows between SAP, data lake, and BY systems
Ensure data accuracy, completeness, and timeliness

Process & Continuous Improvement

Maintain runbooks, SOPs, and support documentation
Identify opportunities for automation and batch optimization

Required Skills & Qualifications:

Experience in batch scheduling tools (Control-M or equivalent)
Knowledge of BY application architecture / planning flows
Basic configuration and troubleshooting skills
Experience with SQL, data validation, and ETL processes
Understanding of incident management, SLA, and ITIL processes
Strong analytical and problem-solving skills

Preferred Qualifications:

Experience in BY ESP / Demand / Planning modules support
Exposure to SAP ECC/S4 integrations
Knowledge of automation scripting (Shell/Python)
Experience in 24x7 AMS support environments

Key Responsibilities

1. To be responsible for providing technical guidance / solutions ;define, advocate, and implement best practices and coding standards for the team.
2. To develop and guide the team members in enhancing their technical capabilities and increasing productivity
3. To ensure process compliance in the assigned module| and participate in technical discussions/review as a technical consultant for feasibility study (technical alternatives, best packages, supporting architecture best practices, technical risks, breakdown into components, estimations).
4. To prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations.

Skill Requirements

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Other Requirements

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