Technical Key Account Manager - EV Segment
Logistik, försäljning och verksamhet · Försäljning och affärsutveckling · Försäljningsledning · Teknisk försäljning · Kundansvar
I korthet
Atlas Copco IAS seeks a Technical Key Account Manager for the EV Segment in Wixom, MI. This hybrid role focuses on executing service agreements, driving business development across Atlas Copco's portfolio, and serving as a key technical and commercial representative to customer facilities.
Ansvarsområden
- Execute all obligations associated with assigned Service Agreements
- Support customer production needs and maintain strong plant-level relationships
- Manage and track open service issues, repairs, and corrective actions
- Coordinate with Service Operations, Repair Centers, and Inside Sales to ensure customer commitments are met
- Deliver monthly operational reviews and KPI reporting
- Drive customer satisfaction and retention
- Identify and develop opportunities for Service Level Agreements (SLA), New Equipment Sales, Spare Parts, Repairs, Equipment Retrofits and Upgrades, Software Solutions (ToolsNet8), Technical Training Programs, and Productivity and Process Optimization Projects
- Serve as the primary local Atlas Copco IAS representative within assigned facilities
- Build relationships with maintenance, engineering, production, purchasing, and management personnel
- Conduct routine plant walks to identify improvement/business opportunities
- Uncover customer pain points and develop value-based solutions
- Promote Atlas Copco IAS capabilities across all technologies and product lines
- Support Key Account Managers and Regional Sales Teams with customer strategy and account development
- Maintain an active pipeline of identified opportunities
- Document and track opportunities within CRM
- Provide monthly business development updates and forecasts
- Generate leads and introductions for Atlas Copco sales teams
- Collaborate with Inside Sales, Service Operations, and Product Specialists to convert opportunities into orders
- Serve as the local technical resource for Atlas Copco IAS technologies
- Provide technical guidance and troubleshooting support
- Support implementation of new products, software, and service offerings
- Educate customers on best practices and emerging technologies
- Act as the voice of the customer by communicating market feedback, competitive activity, and customer needs
Krav
- Minimum 5 years of Atlas Copco IAS technical or service experience
- Strong understanding of Atlas Copco IAS products, technologies, and applications
- Demonstrated customer-facing experience
- Excellent communication and presentation skills
- Strong customer relationship management abilities
- Strong technical troubleshooting skills
- Ability to identify and develop sales opportunities
- Understanding of service, aftermarket, and industrial manufacturing environments
- Strong organizational and time management skills
Önskade kvalifikationer
- Business development and sales experience preferred
- Self-starter with an entrepreneurial mindset
- Strong customer focus
- Results-oriented and accountable
- Comfortable working independently
- Ability to balance technical expertise with commercial objectives
- Strong relationship builder
#EV Segment#Key Account Manager#Technical Service#Business Development#Atlas Copco IAS
Företag
Atlas Copco Group
Publicerade jobb
för 1 dag sedan
Anställningstyp
Heltid
Arbetsform
Hybrid
Erfarenhetsnivå
Mellannivå
Platser
Wixom, United States
Sökande
Ansök tidigt