Team Leader - Davao, Philippines

Logistik, försäljning och verksamhet · Försäljning och affärsutveckling · Försäljningsledning · Kundframgång

I korthet

Transcom is hiring a Team Leader for their Davao, Philippines location. The role involves managing a team of CSRs to achieve company objectives, focusing on product knowledge, quality, and employee/client satisfaction, with a strong emphasis on their 'Malasakit' culture.

Ansvarsområden

Manage product knowledge, profitability, quality, and effectiveness for the team.
Focus on effective leading and managing CSRs to meet company objectives.
Develop CSR competencies and ensure behaviors align with Transcom goals.
Promote communication and adapt leadership style to individual needs.
Create an environment conducive to success by promoting and recognizing initiatives.
Ensure high employee satisfaction and attendance.
Promote teamwork and cooperation amongst team members and colleagues.
Lead by example.
Take full responsibility and required action on disciplinary procedures.
Ensure all team members meet targets consistently and become eligible for the Reward Fund.

Krav

Telco experience is a plus.
Leadership experience and good effective feedback skills.
Ability to promote communication and be open to feedback.
Ability to keep motivation high by adapting leadership style to individual needs.
Ability to create an environment conducive to success by promoting and recognizing initiatives.
Ability to ensure high employee satisfaction and attendance.
Ability to promote teamwork and cooperation amongst team members and colleagues.
Ability to lead by example.
Ability to take full responsibility and the required action on disciplinary procedures.
Ability to ensure that all members of the team meet targets consistently and become eligible for the Reward Fund.

Önskade kvalifikationer

Telco experience is a plus.

Förmåner

Day 1 HMO
Meal & Transportation Allowance
Rice Subsidy
Clothing Allowance
24/7 Teleconsult
Free Psychologist Consultation
In-house & Online Pharmacy
Scholarship Program
Retirement Fund
Free Meal & Medicine (through Transcom’s Tap Card Rewards)
Loyalty Incentives
Accidental & Life Insurance
Free Shuttle Service

Färdigheter

product knowledgeleadershipcommunicationteamwork

#Team Leader#Davao#Philippines#Operations#Customer Service#Leadership

Om Transcom

Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs…

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