Team Lead, Team Lead - AMZL
Logistik, försäljning och verksamhet · Leveranskedja och transport · Logistikhantering · Lagerverksamhet
I korthet
Amazon is seeking a Team Lead for its transportation team in Hyderabad. This role involves managing shift operations, training associates on Amazon processes, and supporting the DC manager in performance management and driving the operational plan. The ideal candidate will have strong leadership, communication, and analytical skills, with at least one year of experience in a customer-facing, warehousing, logistics, or manufacturing environment.
Ansvarsområden
- Deliver training and coaching of Amazon processes, products, operating model, and SOP to Associates.
- Work on the ground to enable the network with new product launches and partner with operations and other teams.
- Maintain and publish routine reporting on current performance and business with Amazon, including recommendations and action plans.
- Publish overall Network Health in the assigned territory.
- Build and manage a multi-layer team, driving performance through on-the-job coaching and mentoring.
- Set proper expectations, provide clear status communications, and manage relationships with associates.
- Work with process associates and station teams to improve operational aspects and enhance efficiency.
- Handle day-to-day operational escalations and be available round-the-clock to manage issues.
- Manage internal and external stakeholders.
- Support station operations and/or customer deliveries.
Krav
- 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
- Bachelor's degree
- Fluent in English (speak, write, and read)
- Experience with Microsoft Office products and applications
- Strong leadership capabilities and people management skills
- Ability to navigate ambiguity and drive clarity in evolving situations
- Ability to work in a customer-obsessed, fast-paced environment fostering high ownership and quick decision-making
- Good communication and listening skills
- Strong bias for great customer service
- High ownership
- Analytical skills
Önskade kvalifikationer
- Experience with Excel
Förmåner
- Inclusive culture that empowers Amazonians
- Opportunity to work with a globally recognized brand
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