Team Lead, Operations

Logistik, försäljning och verksamhet · Leveranskedja och transport · Logistikhantering · Försäljningsledning

I korthet

Amazon is seeking an Operations Team Lead in Bangalore, Karnataka. This role involves defining and executing delivery processes, managing delivery teams, and continuously improving performance through data analysis and process enhancements. A Bachelor's degree and experience in a customer-facing, logistics, or manufacturing environment are required.

Ansvarsområden

Define, build, and execute the delivery process from delivery station to customer address.
Ensure sufficient bandwidth in the territorial delivery team for peak time delivery management.
Engage closely with the delivery team, including associates, to develop and maintain a motivated and performance-driven team.
Continuously improve the delivery process and attain sustained delivery performance through process and training improvements.
Initiate improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.
Analyze data reports to identify performance bottlenecks and improve performance.
Implement formal process control and process improvement mechanisms like Kaizen.

Krav

1+ years of customer-facing environment, warehousing, logistics or manufacturing experience.
Speak, write, and read fluently in English.
Experience with Microsoft Office products and applications.
Bachelor's degree.
Experience with Excel.

Önskade kvalifikationer

Experience in customer-facing environment, warehousing, logistics or manufacturing.
Strong leadership capabilities and people management skills.
Ability to navigate ambiguity and drive clarity for the team in evolving situations.
Good communication skills, including listening skills.
Strong Bias for great customer service.
High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs.
Analytical Skills: Effectively analyse and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.

Förmåner

Inclusive culture that empowers Amazonians.
Opportunity to work in a customer-obsessed, fast-paced environment.
Encouragement of innovation and creativity at all levels.
Opportunity to solve complex technical and business problems.

Färdigheter

Microsoft OfficeExcel

#delivery#logistics#operations#team lead#management

Om Amazon

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Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.\n\nTogether, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers:…

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