Switch Operations Specialist
Teknik, data och digitalt · IT-infrastruktur och säkerhet · Systemteknik · DevOps · Nätverksadministration
I korthet
Ericsson Canada is seeking an experienced Switch Operations Specialist in Toronto to join their Automated Operations team. This role focuses on network maintenance, incident management, and automation to ensure service availability and meet SLAs. The position requires a degree in a related field or equivalent experience, with a minimum of 4 years in telecommunications.
Ansvarsområden
- Monitor resource and service performance to ensure optimal network health
- Assess and analyze customer complaint trends to identify patterns and areas for improvement
- Resolve first-level incidents in a timely and effective manner and escalate security incidents to the appropriate teams
- Track, manage, and follow up on incident resolution; initiate problem management for recurring issues
- Support field maintenance and corrective maintenance execution
- Manage logical access control for change request execution and major/critical incidents
- Support emergency call tracing and handle right-of-way requests at the first level
- Execute first-level preventive and security preventive maintenance; support change execution and shift planning
- Monitor customer experience based on defined use cases and assess end-user Quality of Service (QoS) performance
- Provide 24/7 surveillance of automation systems, proactively anticipate disruptions, and support escalation processes
- Contribute new ideas and extend reusable automation flows within the Federated Automation Framework
Krav
- Degree in Engineering (Electronics, Computer Science, Telecommunications, or related field) or equivalent practical experience
- Telecom/IP certification is an asset
- Minimum 4 years of experience in the telecommunications industry
- Experience managing operations and configuration management within a customer service delivery or telecom operator environment
- Solid knowledge of network implementation and integration of multivendor telecom products and solutions
- Familiarity with KPI formulas, KPI degradation analysis, and KPI troubleshooting
- Experience interpreting quality indicators to identify weaknesses and implement corrective actions
- Strong communication skills
- Analytical approach to problem-solving with a results-focused mindset
- Demonstrated behaviors of collaboration, critical thinking, dependability, and delivering results
- Familiarity with ITIL/ITSM frameworks, network monitoring tools, and automation concepts is an advantage
Förmåner
- Competitive salary range: $62,000 - $81,000 in Toronto
- Opportunity for an annual bonus based on business and individual performance
- Choice of 3 medical and dental plan options, with core coverage fully paid by Ericsson
- Automatic 2% company contribution to the Pension Plan
- 50% match of employee's contribution to Registered Retirement Savings Plan (up to 4% total company contribution)
- Basic life insurance and accidental death and dismemberment coverage (two-times annual base pay)
- Short-term disability coverage
- Option to participate in Ericsson’s Stock Purchase Plan
- Minimum of 18 days of accrued vacation
- At least 3 personal days
- Minimum 10 holidays
- 1 volunteer day
- Sick days
- Up to 10 weeks of paid maternity leave at 100% of pay
- 6 weeks of paid parental or adoption leave at 100% of pay
- Financial wellness programs
- Educational assistance
- Matching gifts
- Wellness account
- Recognition programs
#Network Operations#Incident Management#Automation#Telecommunications
Företag
Ericsson
Publicerade jobb
för 1 månad sedan
Anställningstyp
Heltid
Arbetsform
På plats
Erfarenhetsnivå
Mellannivå
Platser
Toronto, Canada
Kvalifikation
Kandidatexamen
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