Support Lead

Technology, Data & Digital · Software & Web Development · QA & Testing

Smart sammanfattning

AI-genererad översikt av denna tjänst

HCLTech is seeking a Support Lead to drive continuous improvement, conduct root cause analysis, and provide technical assistance for complex customer issues. This role involves troubleshooting critical tickets, implementing preventive measures, and enhancing team performance.

Job Summary

To execute continuous improvement activities, work on root cause analysis, and provide technical assistance to resolve customer issues.

Key Responsibilities

1. To troubleshoot and resolve critical and complex tickets.
2. To create the root cause analysis for critical issues/faults (hands on working).
3. To implement any necessary preventive measures to reduce future defects.
4. To provide technical assistance to the team members in resolving customer issues.
5. To execute continuous improvement activities and to improve the team’s performance.

Skill Requirements

Other Requirements

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