The Job

Support Engineer

Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling · IT-support

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I korthet

We are seeking a Support Engineer with expertise in IMS and Cloud Infrastructure systems to handle operations, maintenance, troubleshooting, and root cause analysis. Responsibilities include managing customer service requests, executing deployments, and conducting proactive support to ensure service quality. The role requires strong technical skills in IMS or Cloud systems, troubleshooting, and customer relationship management.

Ansvarsområden

  • Handle operations, maintenance, new equipment deployment, end-to-end troubleshooting, and root cause analysis.
  • Own Customer Service Requests from contract validation to root cause resolution.
  • Oversee SLA/KPI performance and customer satisfaction.
  • Respond to emergency situations for timely network restoration.
  • Execute software implementations and equipment setups in customer networks.
  • Conduct data-driven preemptive support to prevent service degradation.
  • Implement corrective actions for unsuccessful software loading.
  • Mentor peers, facilitate knowledge transfer and reuse, and collaborate cross-functionally.

Krav

  • Hands-on experience with IMS or Cloud Infrastructure systems.
  • Proficient in at least one of: IMS / Core Components (CSCF, MGCF, BGCF, MRF, SBC, CS Portfolio competence) OR Cloud & Infrastructure (OpenStack, Kubernetes, Cloud Infrastructure).
  • End-to-end fault resolution, root cause analysis, preemptive support competence.
  • Experience with Machine Learning.
  • Experience with Release & Change Management.
  • Knowledge of CSR Handling Process, Customer Problem Management, Change and Improvement Management, and Trade Compliance.
  • Customer Success, Customer Relationship Building, Data Analysis, Negotiation, Knowledge Transfer and Reuse, and Knowledge Sharing and Collaboration Skills.

Önskade kvalifikationer

  • Experience with IMS or Cloud Infrastructure systems.

Förmåner

  • Outstanding opportunity to use your skills and imagination.
  • Work on challenging solutions and push boundaries.
  • Join a team of diverse innovators.
  • Be part of a company that champions diversity and inclusion.
  • Championed in everything we do.
#IMS#Cloud Infrastructure#Telecom
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Företag

Ericsson

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Taipei, Taiwan

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