Support Engineer
Technology, Data & Digital · IT Infrastructure & Security · Cloud Engineering · DevOps
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HCLTech is seeking a Support Engineer in India to resolve client-raised tickets, ensuring high customer satisfaction through timely and quality solutions. Key responsibilities include troubleshooting, documenting processes, and interfacing with customers.
Job Summary
To resolve the tickets raised as per the defined standards of time| cost and quality for increased customer satisfaction.
Key Responsibilities
1. To troubleshoot and resolve tickets raised by the clients.
2. To document all the defined processes and the methods of resolving the ticket| troubleshooting| etc.
3. To interface with customers for ticket clarification/resolution
4. To update self on latest technologies and related areas
Skill Requirements
Other Requirements
#support-engineer#technical-support#customer-satisfaction#troubleshooting#documentation#india
Företag
HCLTech
Publicerade jobb
för 3 månader sedan
Anställningstyp
Heltid
Arbetsform
På plats
Erfarenhetsnivå
Junior
Platser
India, India
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