Support Engineer
Technology, Data & Digital · Technology and Services · IT Infrastructure & Security
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Seeking a Support Engineer to resolve client tickets according to defined standards for enhanced customer satisfaction. Responsibilities include troubleshooting, documenting processes, and staying updated on new technologies.
Job Summary
To resolve the tickets raised as per the defined standards of time| cost and quality for increased customer satisfaction.
Key Responsibilities
1. To troubleshoot and resolve tickets raised by the clients.
2. To document all the defined processes and the methods of resolving the ticket| troubleshooting| etc.
3. To interface with customers for ticket clarification/resolution
4. To update self on latest technologies and related areas
Skill Requirements
null
Other Requirements
null
#support#engineering#client resolution#documentation#technology
Företag
HCLTech
Publicerade jobb
för 4 dagar sedan
Anställningstyp
Heltid
Arbetsform
På plats
Erfarenhetsnivå
Medarbetare
Platser
Noida, India
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