Support Engineer 1

I korthet

Oracle is hiring a Support Engineer 1 in Bengaluru, India. This entry-level, full-time, on-site position requires a bachelor's degree and involves providing technical support, troubleshooting customer issues, and contributing to documentation. The role focuses on resolving simple issues, escalating complex ones, and learning to leverage automation for root cause analysis and process improvement.

Ansvarsområden

Serve as a point of contact for customers, fielding inquiries via phone or electronic channels.
Provide technical support by answering technical questions, troubleshooting and resolving simple issues related to assigned Oracle product(s).
Leverage basic understanding of problem resolution to research, re-create, and test technical issues for assigned product area(s) reported by customers to identify a resolution, with minimal guidance.
Coordinate with more experienced peers to report design, reliability, and maintenance problems or bugs, supporting resolution of routine issues through roll-up.
Document activities on service request and/or product documentation, learning to leverage troubleshooting guides and/or Knowledge Base articles, through resolution.
Prepare troubleshooting guides and/or create Knowledge Base articles for resolved issues.
Provide assistance to internal teams and stakeholders on diverse customer situations and technical issues.
Learn to leverage automation/tooling (e.g., A.I. Assistance) to discover root causes of common issues.
Identify potential enhancements to existing support processes, workflows, guidelines, and best practices, based on customer feedback and/or operational insights.
Complete assigned tasks and monitor timelines to ensure timely completion of work.
Collaborate with team members to better understand expectations and contribute to shared objectives.
Follow standard procedures to identify and escalate issues to senior team members.
Builds knowledge and learns new skills and/or tools aligned with industry trends and best practices as directed.

Krav

Bachelor's degree
Career Level - IC1

Om Oracle

We help people see data in new ways, discover insights, unlock endless possibilities.

We’re a cloud technology company that provides organizations around the world with computing infrastructure and software to help them innovate, unlock efficiencies and become more effective. We also created the world’s first – and only – autonomous database to help organize and secure our customers’ data.\n \nOracle Cloud Infrastructure offers higher performance, security, and cost savings. It is designed so businesses can move workloads easily from on-premises systems to the cloud, and between cloud and on-premises and other clouds. Oracle Cloud applications provide business leaders with…

Se alla lediga jobb hos Oracle Läs mer om Oracle Webbplats