Subject Matter Expert (Support&Ops)

Technology, Data & Digital · IT Infrastructure & Security · Network Administration · Cloud Engineering · DevOps

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HCLTech is seeking a Subject Matter Expert (Support&Ops) in Gautam Buddha Nagar, India, to act as a Level 3 escalation point for complex network incidents. The role requires deep expertise in Cisco enterprise networking, including SD WAN, routing, switching, and wireless, to ensure network stability, performance, and availability while meeting SLAs.

Job Summary

The position requires strong expertise in Cisco enterprise networking, including SD WAN, routing, switching, wireless, Cisco ACI, in large scale, highly available, converged environments supporting voice, video, and data traffic.

Key Responsibilities

Act as the Level 3 escalation point for complex and high impact network incidents. • Perform deep technical troubleshooting and root cause analysis (RCA) for recurring or major incidents across wired and wireless networks. • Ensure network stability, performance, and availability while meeting SLA and business continuity requirements. • Provide technical leadership and guidance to L1 and L2 teams, including troubleshooting support and knowledge transfer.

Skill Requirements

Design, review, and optimize enterprise campus, data center, WAN, and wireless network architectures • Lead architecture and deployment of Cisco Wired & Wireless networks and Cisco SD-WAN • Design, implement, and troubleshoot advanced routing and switching solutions • Lead optimization of QoS policies to support real time voice and video traffic

Other Requirements

Soft Skills & Leadership Competencies

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