Subject Matter Expert (Support&Ops)

Technology, Data & Digital · IT Infrastructure & Security · Cloud Engineering · DevOps · Database Administration

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HCLTech is seeking an experienced L3 Azure Linux Engineer for a Support & Operations role in Chennai, India. This position involves managing and optimizing Azure IaaS environments, performing advanced Linux administration, and handling critical production incidents with end-to-end ownership. The ideal candidate will have 6-10+ years of IT infrastructure experience, with at least 3 years focused on Azure IaaS operations.

Job Summary

We are looking for an experienced L3-level Azure Linux Engineer to manage, support, and optimize Azure IaaS environments. The role requires strong expertise in Linux administration, Azure infrastructure services, and handling critical production issues with end-to-end ownership.

Key Responsibilities

Manage and support Azure IaaS components including Virtual Machines, VNets, Subnets, NSGs, Load Balancers, and Storage Accounts
Perform advanced Linux administration (RHEL, Ubuntu, SUSE) including patching, performance tuning, troubleshooting, and security hardening
Handle P1/P2 incidents, perform root cause analysis, and lead bridge calls with stakeholders
Implement and manage identity & access controls using Azure AD (Entra ID) and RBAC
Monitor infrastructure using Azure Monitor, Log Analytics, and Defender for Cloud
Ensure security compliance (CIS hardening, patch compliance, encryption, vulnerability management)
Automate infrastructure provisioning using Terraform / ARM templates / scripting
Design and manage networking components including route tables, load balancers, and connectivity solutions
Support cost optimization and performance tuning initiatives in Azure
Collaborate with application, DB, and DevOps teams for deployment and issue resolution

Create and maintain runbooks, SOPs, and technical documentation

Skill Requirements

Primary Skills

Strong experience in Azure IaaS services (VMs, Storage, Networking)
Deep expertise in Linux Administration (L3 level)
Experience in incident management & troubleshooting (L3 support)
Hands-on with Azure security & monitoring tools

Secondary / Good to Have

Infrastructure as Code (Terraform / ARM / Bicep)
CI/CD exposure (Azure DevOps)
Scripting (Shell / Python / PowerShell)
Knowledge of Windows (L2 level) and hybrid environments

Other Requirements

Experience & Qualification

6–10+ years in IT infrastructure / cloud support
Minimum 3+ years in Azure IaaS operations
Strong exposure to production support environments (L3 role)

Key Competencies

Strong problem-solving and RCA ownership mindset
Ability to handle critical escalations independently
Excellent communication and stakeholder handling
Mentoring L1/L2 team members

Role Expectation (L3 Level)

Act as final escalation point for complex issues
Provide technical solutions and architectural inputs
Drive automation, optimization, and governance improvements

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