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Strategic Account Management IC5

Logistik, försäljning och verksamhet · Försäljning och affärsutveckling · Företagsförsäljning · Kundansvar · Försäljningsledning

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Manages a dynamic customer plan using proven methodologies for a sustainable business portfolio. Expands strategic customer relationships to drive impact and influences business metrics by leveraging relationships with senior leaders. Owns strategies showcasing value of innovative cloud offerings, understanding industry trends and customer expectations.

Ansvarsområden

  • Manages the development and application of a mature/dynamic multi-year customer account plan based on proven methodologies to manage a sustainable, long-term business portfolio.
  • Leads strategies for the assigned account that yield high-volume sales and open new opportunities for both Microsoft and the partners, aligned to goals, budgets, and forecasts.
  • Proactively solicits feedback on additional needs, products, and features to develop targeted strategies for customers.
  • Demonstrates a strong understanding of the customer's business model to articulate growth opportunities, leveraging industry expertise to shape ecosystem.
  • Influences relevant (internal and external) stakeholders and resources to drive change on behalf of the customer and to enhance team capabilities, improve Microsoft offerings, and adapt Microsoft's messaging to the assigned account.
  • Leads efforts with key internal and external partners and business including vertical industry partners with technical decision makers in developing, sharing, and promoting mutually beneficial, long-term, tailored account plans to grow sales and partner impact, leveraging deep relationships, influence, and industry expertise.
  • Collaborates across organization and partners in discussions to impact the broader ecosystem (e.g., passing legislation).
  • Proactively expands strategic network of key internal and external partners and decision makers, including vertical industry partners, to ensure execution of core tasks and account transactions and to provide a comprehensive account management experience.
  • Orchestrates the execution of strategies for the assigned account to ensure engagements yield high-volume sales, drive plans to increase revenue potential, and open new opportunities for both Microsoft and the partners, aligned to goals, budgets, and forecasts.
  • Leads and coordinates a diverse team (e.g., industry experts) on plan execution (e.g., prioritization, delegation) and drives accountability to execute and deliver on account plans and grow the account, leveraging industry expertise.
  • Leverages internal network of industry experts to strengthen knowledge of the industry (e.g., emerging trends), competitors (e.g., AWS, Salesforce) and customer business priorities (e.g., challenges, competitive landscape).
  • Leverages in-depth knowledge of Microsoft's offerings (e.g., product landscape, solutions, strategy to address customer needs) to share knowledge internally, influence customers' business capabilities, drive more competitive solutions, and enhance growth of the account team.
  • Proactively develops a strong, comprehensive understanding of customer's business needs, priorities, strategies, and industry insights.
  • Anticipates customer's needs to deliver new insights on their business strategy, and educate customers on ways to address them jointly.
  • Shows long-term differentiated value for the customer, leveraging industry expertise and guides internal colleagues on ways to develop deeper customer knowledge.
  • Delivers solutions into overall long-term business strategy.
  • Proactively elevates stakeholder relationships and uses Microsoft sales strategies through multiple levels of the customer's organization to secure buy-in and execution.
  • Expands strategic customer relationships to drive larger impact for the customer and spread into other areas of the organization.
  • Orchestrates high-impact solutions that enable digital transformation for assigned accounts and drive outcomes that create business value for customers.
  • Owns the development of strategies that showcase the value added by Microsoft's innovative cloud offerings and ideas grounded on a deep understanding of industry trends and based on account needs and customer's expectations.
  • Brings greater ecosystem together with the customer to discuss how to enrich customer's value to their customers.
  • Orchestrates the creation of long-term strategies aimed at building a level of loyalty that would be hard for competitors to overcome.
  • Anticipates issues/risks on customer satisfaction, determines the root cause of problems, removes blockers, and establishes recovery action plan to improve customer's overall experience.
  • Builds trust and loyalty with the customer by providing up-to-date insights, challenging the customer when necessary, and introducing innovative ideas relevant to the customer's business strategy.
  • Enables customers to provide feedback directly to executives to help transform account space by establishing open communication channels for feedback, providing executive sponsorship, and providing direction to others to ensure customer feedback is addressed through One Microsoft approach.
  • Leverages understanding of customer business and engages Microsoft decision makers to drive customer's strategy, goals, and optimization.
  • Engages and influences decision makers of the account (e.g., senior leaders, executives) to position Microsoft to increase customer's budget allocated to Microsoft, and tailor solutions that satisfy customers' Key Performance Indicators (KPIs).
  • Earns and maintains status as a trusted advisor to C-level business decision makers of the assigned account by bringing innovative ideas and leveraging industry expertise.
  • Mobilizes and mentors the account management team and relevant internal stakeholders with deep industry expertise to build deep partnerships with decision makers of the assigned account.
  • Leverages best-in-class sales and communication strategies and tools to meet business needs and identify new opportunities.
  • Builds new relationships to create new opportunities and expand relationships within the customer.
  • Creates and qualifies new opportunities by identifying strategic opportunities (e.g., large, long-term) within accounts and guiding the customer on how to best identify new opportunities, leveraging deep customer and industry relationships and consultative selling skills.
  • Drives new business opportunities across the team by creating a partner ecosystem, and empowers team members to find new opportunities by acting as a role model and by setting a clear vision and energy for the team to drive towards.
  • Uses business cases to develop and present compelling value proposition presentations and specialized business plans for customers that showcase Microsoft's products and solutions to connect decision makers in the account to the broader Microsoft solutions, provide thought leadership to guide others on tailoring presentations, and generate new opportunities.
  • Articulates Microsoft's and partners' point of view and creates deep connections with decision makers throughout multiple levels of the customers' organization to drive purchase decisions and increase interaction and participation, leveraging relevant tools and resources (e.g., LinkedIn).
  • Leverages relationships to address complex political blockers and drive execution for the customer.
  • Leverages unique, strategic, industry-focused business insights and opportunities to create long-term, competitive advantage for the customer.
  • Engages in strategic discussions by articulating ideas to evolve and facilitate evolution of customer business model, using Microsoft capabilities to solve customer's complex business problems.
  • Drives strategic initiatives to promote a more holistic digital approach between Microsoft and the customer.

Krav

  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND 7+ years technical consulting, technical consultative selling, practice building, or related technical/sales/industry experience OR equivalent experience.
  • Must have an active U.S. Government Top Secret Security Clearance.
  • Must pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
  • Verification of U.S. citizenship due to citizenship-based legal restrictions.
  • Supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law.
  • Citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance.

Önskade kvalifikationer

  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND 14+ years technical consulting, technical consultative selling, practice building, or related technical/sales/industry experience OR equivalent experience.
  • 5+ years experience in digital transformation or using technology to drive customer business outcomes.
  • 4+ years experience in business consulting, consultative selling, or change management.
  • 5+ years experience leading technical, support, and/or partner teams.

Förmåner

  • The typical base pay range for this role across the U.S. is USD $133,000 - $222,700 per year.
  • There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $170,300 - $239,800 per year.
  • Certain roles may be eligible for benefits and other compensation.
  • Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Färdigheter

CloudSalesforceAWS
#Account Management#Cloud#Digital Transformation#Sales
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Företag

Microsoft

Publicerade jobb

för 3 dagar sedan

Anställningstyp

Heltid

Arbetsform

Distans

Lön

133 000–239 800 US$ / år

Erfarenhetsnivå

Senior

Platser

United States

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