Staff Service Delivery Manager

Logistik, försäljning och verksamhet · Försäljning och affärsutveckling · Programledning · Säljverksamhet

I korthet

The Service Delivery Manager role in Taipei is responsible for maintaining strong customer relationships and ensuring successful post-sales service delivery. This position involves managing service proposals, SLAs, and escalations, as well as collaborating with internal teams and customers to identify and resolve challenges in a fast-paced environment. The ideal candidate will have a Bachelor's degree and at least 2 years of relevant experience.

Ansvarsområden

Develop service proposals and set SLAs.
Monitor and manage service delivery to meet customer expectations.
Manage and resolve escalations.
Analyze customer feedback and initiate improvements.
Lead customer on-site events and service reviews.
Own end-to-end service proposal creation for deals.
Collaborate with sales team during customer presentations.
Act as the primary point of contact for project or service agreement execution.
Develop and execute communication plans.
Negotiate scope and schedule changes.
Organize and facilitate operations reviews.
Collaborate effectively with various departments to ensure project success.
Build urgency in stakeholders and foster collaboration.
Communicate project updates to stakeholders and customers.
Lead resource, schedule, and budget planning for projects.
Perform risk assessment and mitigate potential issues.
Monitor project costs, status, and quality.
Collaborate with resource managers to ensure appropriate staffing.
Create comprehensive project plans for successful execution.
Ensure technical feasibility, financial viability, risk assessment, and schedule are understood.
Lead the identification and documentation of customer requirements.
Create and manage a detailed work breakdown structure (WBS).
Manage risks and implement mitigation strategies.
Clearly communicate all schedule constraints and delivery milestones.
Ensure all project deliverables meet SLAs.
Lead team meetings and ensure effective communication.
Drive alignment and prioritization with cross-functional teams.
Participate in customer meetings regularly.

Krav

Bachelor's degree in Engineering, Business Management, Information Systems, or a related field, or equivalent combination of education and relevant experience.
Minimum 2 years of related experience in service delivery, project management, program management, or a similar customer-facing role.
Strong verbal and written communication skills, including customer-facing interactions.
Experience successfully planning and delivering large service agreements/projects or multiple smaller service engagements.
Ability and willingness to travel up to 10%.

Önskade kvalifikationer

Experience managing maintenance or service programs within the semiconductor industry.
Demonstrated success managing complex global projects with strong attention to detail.
Proven ability to meet aggressive deadlines and perform effectively in high-pressure situations.
Strong customer-facing communication and stakeholder management skills.
Understanding of the high-tech service industry.
Experience using Oracle and Salesforce applications.

Förmåner

Competitive benefits plans.
Variety of medical insurance plans.
Employee Assistance Program.
Employee resource groups.
Recognition programs.
Flexible time off plans.
Paid parental leave (maternal and paternal).
Vacation and holiday leave.

#Service Delivery#Project Management#Customer Relationship Management#Service Proposals#SLAs#Escalation Management#Customer Feedback#Sales Support#Gross Margin Analysis#Resource Planning#Risk Assessment#Budget Planning#Staffing#Work Breakdown Structure#Cross-functional Collaboration

Om Emerson

Emerson is a leading global technology, software, and engineering company providing innovative solutions for customers in industrial and commercial markets. We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. Across the globe, we are united by a singular Purpose: We drive innovation that makes the world…

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