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Staff Engineer, RMA

Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling · QA och testning

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I korthet

Staff Engineer, RMA at Qualcomm Technologies, Inc. in San Diego, California. Responsible for resolving product quality issues related to RMAs through system- and device-level evaluation, defect correlation, and leading debug activities. Collaborates with cross-functional teams to influence product quality and improve customer satisfaction.

Ansvarsområden

  • Provide leadership and lead major customer issues to resolution, reduce occurrences of No Fault Found & common mishandling issues such as EOS, ESD, Mechanical damage and SMT Reflow.
  • Conduct technical evaluations of customer returned devices at system and device level utilizing tools such as ATE, XRAY, CSAM, IV curve and bench leading to a clear path of root cause.
  • Act as the conduit between Qualcomm's customer, Product Core Team and Branch CQE.
  • Introduce, implement, and improve processes (when necessary) between Customer/Branch & Qualcomm.
  • Track actions, schedules and owners to maintain targeted RMA analysis cycle time.
  • Initiate internal corrective actions where applicable.
  • Drive improvement of internal quality systems with the goal of reducing outgoing product quality DPPM.
  • Provide customer prospective (voice of customer) to internal stakeholders with the view to driving customer satisfaction metrics higher.
  • Define priority among customer corrective actions to be taken within Qualcomm and guide the implementation within internal teams.
  • Generate weekly/monthly/quarterly update reports to problem-solving teams and management.
  • Update customers in a timely fashion regarding the status of open quality issues or support requests.

Krav

  • Bachelor's degree in Engineering, Material Science, Computer Science, or related field and 4+ years of Reliability Engineering (e.g., reliability analysis, stress testing) experience or related work experience.
  • OR Master's degree in Engineering, Material Science, Computer Science, or related field and 3+ years of Reliability Engineering (e.g., reliability analysis, stress testing) experience or related work experience.
  • OR PhD in Engineering, Material Science, Computer Science, or related field and 2+ years of Reliability Engineering (e.g., reliability analysis, stress testing) experience or related work experience.
  • 1+ year in a technical leadership role with or without direct reports. (applies only to positions with direct reports)
  • B.S. in Electrical Engineering (or equivalent).

Önskade kvalifikationer

  • Minimum of 10 years of experience with digital SoC products, semiconductor technologies, and system-level debugging.
  • Experience analyzing and debugging customer issues involving application processors, CPUs, GPUs, DSPs, AI/NPU subsystems, memory, power management, and modem technologies, including LTE, WCDMA, CDMA, GSM, 1x, EVDO, and UMTS.
  • Experience in microelectronics, SMT processes, semiconductor fabrication, assembly, and product quality engineering.
  • Strong experience with quality methodologies, statistical analysis, root-cause investigation, and structured problem-solving techniques.
  • Strong understanding of Digital SoC architecture, including CPU, GPU, DSP, NPU/AI accelerators, cache hierarchy, memory subsystems, interconnects, power management, and clocking architectures.
  • Experience debugging complex SoC-level failures, including boot issues, system hangs, crashes, performance degradation, thermal events, and power-related failures.
  • Strong knowledge of silicon debug methodologies, failure analysis, fault isolation, and root cause determination for digital semiconductor products.
  • Experience with hardware/software interaction, including firmware, bootloaders, operating systems, device drivers, and application-level debugging.
  • Familiarity with power management features such as DVFS, CPR, low-power modes, voltage scaling, and thermal management.
  • Experience analyzing customer-reported issues involving CPU, GPU, DSP, AI/NPU, memory (DDR/LPDDR), storage, display, camera, audio, connectivity, and modem subsystems.
  • Working knowledge of semiconductor manufacturing, assembly, package reliability, SMT processes, and failure mechanisms such as EOS, ESD, latch-up, and mechanical damage.
  • Experience using debug and characterization tools such as ATE, JTAG, scan diagnostics, logic analyzers, oscilloscopes, protocol analyzers, X-ray, CSAM, IV curve tracing, and FA tools.
  • Strong understanding of silicon validation, product qualification, yield analysis, reliability testing, and customer-return failure analysis methodologies.
  • Proven ability to lead cross-functional debug efforts involving Design, Product Test Engineering, Failure Analysis, Manufacturing, Reliability, System Engineering, and Software teams.
  • Strong understanding of smartphone and embedded system architectures, including application processors, memory subsystems, power delivery networks, display, camera, audio, storage, and connectivity functions.
  • Ability to correlate customer-reported failure symptoms with underlying SoC, hardware, software, or manufacturing-related root causes.
  • Experience with Android-based systems, system logs, crash analysis, kernel debugging, and performance characterization is highly desirable.
  • Preferred: M.S. or Ph.D. in Electrical Engineering (or equivalent).

Förmåner

  • Competitive annual discretionary bonus program.
  • Opportunity for annual RSU grants.
  • Highly competitive benefits package designed to support your success at work, at home, and at play.
  • Access to US benefits at this link.
#RMA#Staff Engineer#Reliability#Qualcomm
Qualcomm Logo

Företag

Qualcomm

Publicerade jobb

för 1 vecka sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Senior

Platser

San Diego, United States of America

Kvalifikation

Kandidatexamen, Masterexamen, Doktorand

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