The Job

Sr Administrator (Support & Operations)

Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support

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I korthet

We are seeking a Sr Administrator (Support & Operations) in Madurai, Tamil Nadu, to provide advanced technical support and perform root cause analysis to ensure customer satisfaction. The role involves handling complex incidents, updating knowledge bases, and collaborating with other teams to maintain seamless operations and security.

Ansvarsområden

  • Adhere to quality standards, regulatory requirements, and company policies.
  • Provide support for complex incidents and escalated issues.
  • Perform root cause analysis and implement solutions for technical and security issues.
  • Update and manage the knowledge base, train new employees, and coach analysts.
  • Resolve complex tickets within agreed SLAs and collaborate with other support teams.
  • Ensure positive customer experience and CSAT through First Call Resolution and minimizing reopens.
  • Mitigate security threats.
#Support#Operations#Administrator
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Företag

HCLTech

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Madurai, India

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