The Job

Sr Administrator (Support & Operations)

Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support · Teknisk support · Mjukvaruutveckling

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I korthet

HCLTech is seeking a Sr Administrator (Support & Operations) in Bengaluru, Karnataka, India. This role involves providing advanced technical support, performing root cause analysis, and resolving complex incidents to ensure customer satisfaction and security. The position requires adherence to quality standards and collaboration with other support teams.

Ansvarsområden

  • Adhere to quality standards, regulatory requirements, and company policies.
  • Provide support for complex incidents, perform root cause analysis, and implement solutions for technical and security issues.
  • Engage in value-adding activities such as knowledge base updates, training new hires, and coaching analysts.
  • Resolve complex tickets within Service Level Agreements (SLAs) and collaborate with other support teams for seamless operations.
  • Ensure positive customer experience and CSAT through First Call Resolution, minimizing rejected resolutions/reopened cases, and mitigating security threats.
#support#operations#administration#technical support#troubleshooting#root cause analysis#security
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Företag

HCLTech

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Senior

Platser

Bengaluru, India

Sökande

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