Sr Administrator (Support & Operations)
Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support · Teknisk support
I korthet
As a Sr Administrator (Support & Operations) in Lucknow, India, you will provide advanced technical support, troubleshooting, and root cause analysis to ensure customer satisfaction and maintain security. This role involves resolving complex incidents, updating knowledge bases, and collaborating with support teams to meet SLAs and enhance security posture.
Ansvarsområden
- Adhere to quality standards, regulatory requirements, and company policies.
- Provide support for complex incidents, perform root cause analysis, and implement solutions for technical & security issues.
- Engage in value-adding activities such as knowledge base updates, training new hires, and coaching analysts.
- Resolve complex tickets within agreed SLAs and collaborate with other support teams for seamless operations and security.
- Ensure positive customer experience and high CSAT through First Call Resolution and mitigating security threats.
Krav
- Advanced technical support
- Troubleshooting skills
- Root cause analysis
- Ability to resolve complex tickets within agreed SLAs
- Collaboration with other support teams
- Understanding of security posture and threat mitigation
Önskade kvalifikationer
- Experience in updating and managing knowledge bases.
- Experience in training freshers and coaching analysts.
Förmåner
- Supercharge your potential.
- Find your career.
- Find your spark.
- A place that knows that helping its customers stay on top starts by putting its people first.
#support#operations#administrator#technical support#troubleshooting#root cause analysis#SLA#security
Företag
HCLTech
Publicerade jobb
för 2 veckor sedan
Anställningstyp
Heltid
Arbetsform
På plats
Erfarenhetsnivå
Senior
Platser
Lucknow, India
Sökande
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