Sr Administrator (Support & Operations)
Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support · Teknisk support · DevOps
I korthet
To offer advanced technical support, troubleshooting, and root cause analysis to ensure positive customer feedback. The role involves handling complex incidents, updating knowledge bases, and collaborating with other teams to maintain seamless operations and security posture.
Ansvarsområden
- Adhere to quality standards, regulatory requirements, and company policies.
- Provide support for complex incidents, perform root cause analysis, and implement solutions for technical & security issues.
- Engage in value-adding activities such as knowledge base updates, training new hires, and coaching analysts.
- Resolve complex tickets within agreed SLAs and collaborate with other support teams for seamless operations.
- Ensure positive customer experience and high CSAT through First Call Resolution and mitigating security threats.
#support#operations#technical support#troubleshooting#root cause analysis#IT#administration
Företag
HCLTech
Publicerade jobb
för 2 veckor sedan
Anställningstyp
Heltid
Arbetsform
På plats
Erfarenhetsnivå
Senior
Platser
Hyderabad, India
Sökande
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