Sr Administrator (Support & Operations)

Job Summary

Member of L2 Network Incident Management Team which operates 24X7 with good communication skills

Performing Installation, Setup/Configuration, troubleshooting, Tuning, diagnostics and maintenance of Networking and Security Equipment as a part of L2 Team

Would have to coordinate with the other Teams/OEMS/carriers to resolve network related issues

Would be Using ticketing system to track and to document troubleshooting steps performed to resolve the issue

Flexible in timings to sync up with the Onsite client, to attend trainings and Sync up meetings

Working on ITIL Process and Team Player

Understanding of WAN technologies; ATM, Frame Relay, knowledge of T1/E1, DS3/E3, OC3, STM1, STM4

Should be an expert using Cisco Nexus

Excellent Knowledge of L2/L3 switching and routing

Good knowledge of L1 copper and fiber cabling

Excellent knowledge of OSPF, BGP, HSRP, IGRP, EIGRP protocols

Good knowledge of MPLS, Multicast and QoS

Good knowledge of Wireless LAN technologies

Experience on Switches & Routers- Nexus 7010, Nexus 5020, Nexus 2148T, Catalyst 6509E, Cisco 6500 router

Experience on Fabric Interconnect -UCS 6140XP Fabric Interconnect

Experience on Fabric Extenders- UCS 2104XP Fabric Extenders

Experience on Firewall --F5 Big IP, CISCO ASA 5500, CISCO FWSM , PIX rule sets and objects

Experience on VPN -  CISCO ASA 5500  SSL VPN, CISCO ASA 5500 IPSEC VPN , Sonicwall (Aventail) SSL VPN App

Firewall Checkpoint, Cisco FWSM

Excellent Communication skills

Ability to adapt to new organizational structures

Ability to read and understand Engineering Network Design documentation

Ability to produce detailed and high quality Engineering documents

Able to work autonomously

3-4 years of relevant experience in Network Incident Management as L3 & 4-6 years of experience in Networking

VPN-IPSEC, SSL, Site to Site, Remote Access

IDS/IPS-McAfee Intrushield, Cisco IPS

AAA-Cisco ACSways

Bluecoats, internet mcAfee gateways

Good exposure on CISCO Firewalls PIX & ASA.

Required: CCNP, CCSP, ITIL

To offer advanced technical support , troubleshooting and doing root cause analysis to ensure positive customer feedback.

Key Responsibilities

1. To adhere to quality standards, regulatory requirements and company policies.
2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
3. To work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.
4. To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.
5. To ensure positive customer experience and CSAT through First Call Resolution , minimum rejected resolutions / reopen Cases and mitigating security threats.

Skill Requirements

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Other Requirements

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