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Sr. Administrator, Appeals , Appeals

Logistik, försäljning och verksamhet · HR och administration · HR-verksamhet

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I korthet

This is a 12-month contractual role for a Sr. Administrator in Appeals at Amazon India. The position requires strong analytical and customer service skills to handle employee appeals, identify required documentation, assess its accuracy, and recommend process improvements.

Ansvarsområden

  • Utilize deep diving skills and Amazon policy expertise to identify required documentation for appeal cases.
  • Assess documentation for accuracy and past precedent.
  • Identify any process defects and recommend remediation.

Krav

  • 2+ years of human resources experience
  • Knowledge of HRIS or Applicant Tracking Systems are preferred
  • Bachelor's degree in business, HR, or a related field, or High school or equivalent
  • 1+ years of case management experience
  • 3+ years of contact center, customer service, human resources or equivalent experience
  • Demonstrated proficiency handling customer contacts, queries and resolutions.
  • 1+ years of Microsoft Office products and applications experience

Önskade kvalifikationer

  • 2+ years of human resources functions experience
  • Experience with Payroll Systems, HRIS
  • 4+ years of contact center, customer service, human resources or equivalent experience
  • Experience using Knowledge database and researching skills.
  • Proven ability to manage customer contacts in a fast-paced environment.
  • Proven ability to adjust to constantly changing workloads.
  • Proven ability to follow existing process with high attention to detail.
  • Additional languages a plus.
#HR#Appeals#Case Management#Customer Service#HR Policy
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Företag

Amazon

Publicerade jobb

för 2 veckor sedan

Anställningstyp

Kontrakt

Arbetsform

Distans

Erfarenhetsnivå

Mellannivå

Platser

Bangalore, India

Chennai, India

India

Mumbai, India

Kochi, India

Kvalifikation

Kandidatexamen

Sökande

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