The Job

Specialist II North America Customer Care

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I korthet

Emerson is seeking a Specialist II for North America Customer Care in Mandaluyong, Philippines. This hybrid role involves maintaining high customer service standards, managing inquiries, processing orders, and issuing credit adjustments. The ideal candidate has a Bachelor's degree, at least 2 years of customer service experience, and proficiency in Microsoft Office and relevant software.

Ansvarsområden

  • Monitor and respond to incoming calls and emails within agreed service level, productivity, and efficiency targets.
  • Resolve simple to complex customer issues and requests.
  • Provide backup support and workload sharing with other team members.
  • Engage in team activities and initiatives.
  • Assist the team lead in identifying team opportunities and challenges and provide recommendations.

Krav

  • Bachelor’s degree in any 4-year course.
  • At least 2 years of working experience in customer service, preferably with business-to-business background.
  • Ability to work with minimal supervision.
  • Strong interpersonal skills.
  • Proficiency in Microsoft Office applications.
  • Knowledge in various software applications and business tools such as Oracle, CRM Fusion, Genesys, and Appleton Access.

Önskade kvalifikationer

  • Strong drive for results, passion, and enthusiasm.
  • Ability to efficiently carry out tasks independently and generate accurate, high-quality reports.
  • Proactive and highly innovative in approaching problem-solving efficiently.
  • Ability to proficiently communicate ideas and influence both internal and external customers.
  • Interpersonally savvy and able to collaborate and efficiently work with people at any level.

Förmåner

  • Competitive benefits plans
  • Variety of medical insurance plans
  • Employee Assistance Program
  • Employee resource groups
  • Recognition programs
  • Flexible time off plans
  • Paid parental leave (maternal and paternal)
  • Vacation and holiday leave
#customer service#customer care#order processing#credit adjustments#Microsoft Office#Oracle#CRM Fusion#Genesys#Appleton Access
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Företag

Emerson

Publicerade jobb

för 1 månad sedan

Anställningstyp

Heltid

Arbetsform

Hybrid

Erfarenhetsnivå

Mellannivå

Platser

Mandaluyong, Philippines

Kvalifikation

Kandidatexamen

Sökande

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