The Job

Software Support Engineer

Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling · IT-support

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I korthet

Join Atlas Copco as a Software Support Engineer in Gromadka, Poland. You will provide global support for error proofing and data analysis solutions, manage remote deployments, troubleshoot issues, and maintain IT infrastructure. The role requires strong technical skills in operating systems, virtualization, cloud environments, databases, and remote tools, along with excellent communication and problem-solving abilities.

Ansvarsområden

  • Deploy and update Atlas Copco software solutions remotely.
  • Analyze and solve issues via remote access or escalation.
  • Document all activities in the ticketing system.
  • Operate contract specific phone support lines.
  • Set up and maintain IT infrastructure in the hub for testing and training.
  • Support product companies in testing new software releases.
  • Handle tickets about license issues.
  • Create process descriptions for deployments, maintenance, troubleshooting, and fire drills.

Krav

  • Minimum a bachelor’s degree in computer science or comparable, alternatively proven work experience in the field.
  • Minimum of 4 years of experience in a software support organization.
  • Fluent in English.
  • Workstation and server operating systems knowledge.
  • Experience with virtualization software (VMWare / Hyper-V).
  • Familiarity with Docker and Kubernetes.
  • Experience with SysOp for cloud environments (Azure, AWS).
  • Knowledge of wired and wireless networks.
  • Experience with relational databases systems (SQL Server, Postgres).
  • Experience with remote monitoring tools (Dynatrace, Grafana).
  • Familiarity with remote access tools (TeamViewer, VPN connections, …).
  • Experience with ticketing systems (QCM3 / Salesforce Service Cloud).
  • Proficiency with Office 365.
  • Flexibility concerning working times, including potential shifts on weekends and public holidays.
  • Willingness to travel from time to time.
  • Valid driving license.

Önskade kvalifikationer

  • Eager to learn.
  • Communicative and willing to spread knowledge and experience to others.
  • Flexible and able to adapt quickly to new situations.
  • Proactive and solution-oriented.
  • Confident and self-contained.

Förmåner

  • Compensation that reflects skills, experience, and responsibilities.
  • Clear information about pay and benefits shared during the recruitment process.
  • Career growth through skills, curiosity, and collaboration.
  • Join a global network for learning and knowledge sharing.
  • Focus on long-term development and encouraging new ideas.
  • Innovation is part of how we think and act.
  • Opportunity to make a meaningful impact.
  • Flexible ways of working.
  • Empowering leaders.
#Information Technology#Software Support#IT Support#Customer Support#Technical Support#Software Maintenance#Project Implementation#Data Analysis#Error Proofing#Remote Support#Ticketing System#IT Infrastructure#Testing#Training#License Management#Process Description#Operating Systems#Virtualization#Cloud#Networking#Databases#Remote Monitoring#Remote Access#Office Productivity
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Företag

Atlas Copco

Publicerade jobb

för 1 vecka sedan

Upphör

om 1 vecka

Anställningstyp

Heltid

Arbetsform

Hybrid

Erfarenhetsnivå

Mellannivå

Platser

Gromadka, Poland

Kvalifikation

Kandidatexamen

Sökande

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